Experienced Technical Support Representative with Linux and Managed Services Provider Expertise – 3rd Shift Remote Opportunity

Introduction to Workwarp and Our Mission

At Workwarp, we are passionate about delivering exceptional technical support services to our clients, ensuring their systems and operations run smoothly and efficiently. As a leading provider of managed services, we pride ourselves on our commitment to excellence, innovation, and customer satisfaction. Our team of skilled professionals is dedicated to providing top-notch support, and we are now seeking an experienced Technical Support Representative with expertise in Linux and Managed Services Provider (MSP) to join our ranks.

Job Overview

We are looking for a highly skilled and motivated Technical Support Representative to provide exceptional support to our clients via phone, ticketing system, or messenger. As a key member of our team, you will be responsible for resolving advanced Linux and AWS server management issues, using critical thinking skills to identify and resolve technical problems, and maintaining effective communication with internal and external channels. This is a 100% remote opportunity, and we require someone who is willing to work 1 weekend day and understands the demands of a 24/7 support environment.

Key Responsibilities:

• Provide technical support for customers via phone, ticketing system, or messenger, ensuring prompt and effective resolution of issues.
• Provide support in a wide range of advanced Linux and AWS server management issues, including troubleshooting and resolving complex technical problems.
• Use critical thinking skills to identify and resolve technical problems, and develop preventative measures for the longer term.
• Maintain effective communication with internal and external channels, including customers, team members, and stakeholders.
• Monitor server alerts for any performance issues and address them appropriately, ensuring minimal downtime and optimal system performance.
• Help create internal documentation as well as customer-facing knowledge base, contributing to the development of our support resources and knowledge sharing.
• Assist in onboarding, training, and mentoring new team members, sharing your expertise and experience to help them succeed in their roles.
• Keep up to date with relevant technologies, including Linux, AWS, and other related systems, to ensure your skills and knowledge remain current and relevant.

Qualifications and Requirements

To be successful in this role, you will need to possess the following qualifications and skills:

• 1+ years of experience in customer service/technical support via phone or ticketing system, with a proven track record of providing exceptional support and resolving complex technical issues.
• Experience as a System Administrator or End User of a Linux Operating System, including Ubuntu, CentOS, CloudLinux, and other related systems.
• Managed Services Provider (MSP) experience is required, with a strong understanding of the principles and practices of managed services.
• Experience with troubleshooting in multi-user environments, including hands-on experience working with AWS (EC2, CloudWatch, AutoScaling, etc.).
• General understanding of networking (TCP/IP, DNS, Routing, E-Mail), with the ability to apply this knowledge in a practical and effective manner.
• Demonstration of independent thinking and decision-making abilities, with the ability to work autonomously and make sound judgments in a fast-paced environment.
• Ability to multitask, adapt to changes quickly, and prioritize work effectively, with a strong focus on delivering high-quality results and meeting deadlines.
• Excellent communication, availability, and interpersonal skills, with the ability to communicate complex technical information in a clear and concise manner.
• Strong troubleshooting skills in a fast-paced environment, with the ability to remain calm and focused under pressure.
• Open to 24/7 support environment, with a willingness to work flexible hours, including weekends and holidays.

Essential Skills and Competencies:

• Strong technical skills, including Linux, AWS, and other related systems.
• Excellent problem-solving and analytical skills, with the ability to think critically and outside the box.
• Effective communication and interpersonal skills, with the ability to communicate complex technical information in a clear and concise manner.
• Ability to work autonomously and make sound judgments in a fast-paced environment.
• Strong attention to detail, with a focus on delivering high-quality results and meeting deadlines.
• Ability to adapt to changes quickly and prioritize work effectively, with a strong focus on delivering exceptional customer support.

Career Growth Opportunities and Learning Benefits

At Workwarp, we are committed to the growth and development of our team members, and we offer a range of career growth opportunities and learning benefits to help you succeed in your role and advance your career. These include:

• Ongoing training and professional development opportunities, including workshops, webinars, and conferences.
• Mentorship and coaching from experienced team members, with a focus on helping you develop your skills and knowledge.
• Opportunities for career advancement, including promotions and new role opportunities.
• A collaborative and supportive work environment, with a focus on teamwork and knowledge sharing.

Work Environment and Company Culture

At Workwarp, we pride ourselves on our positive and supportive company culture, with a focus on teamwork, collaboration, and employee well-being. Our work environment is dynamic and fast-paced, with a focus on delivering exceptional customer support and driving business success. We offer a range of benefits and perks, including:

• Competitive salary and benefits package, with a focus on rewarding our team members for their hard work and dedication.
• Flexible working hours, including remote work options and flexible scheduling.
• Opportunities for professional development and growth, including training and mentorship programs.
• A collaborative and supportive work environment, with a focus on teamwork and knowledge sharing.
• Access to the latest technologies and tools, with a focus on staying up to date with the latest industry trends and developments.

Compensation, Perks, and Benefits

We offer a competitive salary and benefits package, with a focus on rewarding our team members for their hard work and dedication. Our compensation, perks, and benefits include:

• Competitive salary, with a focus on rewarding our team members for their skills and experience.
• Comprehensive benefits package, including health, dental, and vision insurance, as well as retirement savings and other benefits.
• Flexible working hours, including remote work options and flexible scheduling.
• Opportunities for professional development and growth, including training and mentorship programs.
• Access to the latest technologies and tools, with a focus on staying up to date with the latest industry trends and developments.

Conclusion

If you are a motivated and experienced Technical Support Representative with a passion for Linux and Managed Services Provider, we encourage you to apply for this exciting opportunity. With a competitive salary, comprehensive benefits package, and opportunities for career growth and development, this is a role that offers a unique combination of challenge, reward, and fulfillment. Don't miss out on this opportunity to join our team and take your career to the next level – apply today!

Apply now and take the first step towards an exciting and rewarding career with Workwarp!