Tennessee Resident Healthcare Customer Service Representative - Remote Work Opportunity with Competitive Pay and Comprehensive Benefits

Join the Teleperformance Team: Delivering Exceptional Healthcare Customer Experiences Remotely

Teleperformance, a global leader in digital business services, is seeking a highly skilled and motivated Healthcare Customer Service Representative to join our remote team. As a key member of our customer service team, you will have the opportunity to work in a dynamic and supportive environment, delivering exceptional experiences to healthcare customers across the state of Tennessee. If you are a Tennessee resident with a passion for customer service and a desire to work in a remote setting, we encourage you to apply for this exciting opportunity.

About Teleperformance

Teleperformance is a global, digital business services company that delivers advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Our mission is to provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day.

Benefits of Working with Teleperformance

As a Teleperformance team member, you will enjoy a range of benefits, including:

• Paid Training: Comprehensive training program to ensure your success in the role
• Competitive Wages: Earn a competitive salary of $14.75 per hour
• Full Benefits: Medical, dental, vision, 401(k), and more
• Paid Time Off: Enjoy paid time off to relax and recharge
• Employee Wellness and Engagement Programs: Participate in programs designed to support your well-being and career growth

Responsibilities

As a Healthcare Customer Service Representative, your primary responsibilities will include:

• Connecting with Customers: Respond to customer inquiries via phone, email, chat, and social media
• Resolving Issues: Calmly attempt to resolve and de-escalate any issues or concerns
• Escalating Interactions: Escalate interactions when necessary and appropriate
• Processing Payments: Respond to requests for assistance and/or possible processing payments
• Tracking Call Information: Track all call-related information for auditing and reporting purposes
• Providing Feedback: Provide feedback on call issues
• Upselling: Upsell if required

Qualifications

To be successful in this role, you will need:

• 6 Months Customer Service Experience: Preferred experience in customer service
• Age: Over 18 years of age
• Typing Skills: Ability to type 25 wpm
• Education: High School Graduate or GED
• Computer Skills: Comfort with desktop computer systems and Windows operating systems
• Communication Skills: Proven oral and written communication skills
• Problem-Solving Skills: Logical problem-solving skills
• Organization and Work Prioritization Skills: Ability to navigate and prioritize tasks effectively

Work from Home Requirements

To work from home, you will need:

• Internet Connection: Minimum subscribed Download rate equal or exceeds 25.0 MBPS and Minimum subscribed Upload rate equal or exceeds 10.0 MBPS
• ISP Requirements: ISP must have no packet loss and Ping under 30MS
• Proof of Internet Speed: Proof of internet speed required
• Clean and Quiet Workspace: A clean and quiet workspace

Career Growth Opportunities

At Teleperformance, we are committed to supporting the career growth and development of our team members. With a range of training programs and opportunities for advancement, you can grow your career and achieve your goals. Our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company – and we believe that with hard work and dedication, you can achieve your dreams too!

Work Environment and Company Culture

At Teleperformance, we strive to create a work environment that is supportive, inclusive, and fun. Our company culture is built on the principles of respect, empathy, and teamwork. We believe that when our team members are happy and healthy, they are more productive, creative, and engaged. We offer a range of employee wellness and engagement programs to support your well-being and career growth.

Compensation and Benefits

As a Healthcare Customer Service Representative, you will earn a competitive salary of $14.75 per hour. You will also be eligible for a range of benefits, including:

• 401(k): Participate in our 401(k) plan
• Dental Insurance: Enjoy dental insurance coverage
• Health Insurance: Access health insurance coverage
• Paid Time Off: Take time off to relax and recharge
• Vision Insurance: Enjoy vision insurance coverage

Schedule

As a full-time Healthcare Customer Service Representative, you will work 8-hour shifts, 40 hours per week.

Location

This role is remote, and you must reside in the state of Tennessee to be considered.

How to Apply

If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together. Click the link below to create a profile, apply to the position, and take the assessments:

We look forward to hearing from you and welcoming you to the Teleperformance team!