**Experienced Translation Program Specialist - Amazon Customer Service, Shipping and Delivery Support - Remote**

Join the Amazon Team as a Translation Program Specialist and Unlock a World of Opportunities

Are you a detail-oriented and organized individual with a passion for intercultural communication and project management? Do you have a knack for troubleshooting and problem-solving in fast-paced environments? Look no further! Amazon's Shipping & Delivery Support (SDS) team is seeking a highly skilled Translation Program Specialist to join our global team. As a fully remote role, you'll have the flexibility to work from anywhere while driving success in our organization.

About Amazon's Shipping & Delivery Support Team

Amazon's SDS team develops and maintains support content for customer service associates, delivery drivers, and customers worldwide. Our goal is to provide high-quality translations that cater to diverse audiences and cultures. As a Translation Program Specialist, you'll play a critical role in delivering exceptional localization experiences that exceed customer expectations.

Key Responsibilities

• Receive and manage daily translation/localization requests from internal teams and stakeholders, ensuring timely and accurate delivery.
• Create and manage translation projects in the Amazon Translation Management System (ATMS) by outsourcing to vendors, coordinating project timelines, and communicating with stakeholders.
• Troubleshoot issues or questions regarding target audience, file type, and business requirements, providing linguistic support to translation vendors and internal stakeholders.
• Utilize project management methodologies, including risk management, to plan, scope, and deliver projects on time, within budget, and to a high standard.
• Collaborate with internal stakeholders to gather feedback and implement changes, ensuring that projects meet business requirements and customer needs.

Essential Qualifications

• 2+ years of experience in project management and localization, preferably in a global, cross-functional, multilingual team environment.
• Excellent business communication skills, with the ability to effectively communicate with internal stakeholders, translation vendors, and customers.
• Proven project management experience, with a track record of delivering projects on time, within budget, and to a high standard.
• Strong attention to detail, with a focus on quality and accuracy in translation and localization projects.
• Passion for intercultural communication, with a deep understanding of cultural nuances and language complexities.

Preferred Qualifications

• Fluency in one or more non-English languages, with a strong understanding of language complexities and cultural nuances.
• Comprehension of translation/localization industry processes, including knowledge of localization tools, translation management systems, and content management systems.
• Experience working with Amazon's Translation Management System (ATMS) or similar translation management tools.
• Knowledge of project management methodologies, including Agile, Scrum, or Waterfall.

What We Offer

At Amazon, we're committed to creating a diverse and inclusive workplace that empowers our employees to deliver exceptional results. As a Translation Program Specialist, you'll enjoy:

• Competitive salary, ranging from $56,700/year to $118,900/year, depending on market location and experience.
• Comprehensive benefits package, including medical, financial, and other perks.
• Opportunities for career growth and development, with access to training programs and mentorship.
• Flexible work arrangements, including remote work options and flexible hours.
• Inclusive and dynamic work environment, with a team of passionate and dedicated professionals.

How to Apply

If you're a motivated and detail-oriented individual with a passion for project management and localization, we encourage you to apply for this exciting opportunity. Please submit your application through our internal or external career site, and we'll be in touch to discuss your qualifications further.

Equal Opportunity Employer

Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. We're committed to creating a diverse and inclusive workplace that reflects the communities we serve.

Accommodations for Applicants with Disabilities

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.

Los Angeles County and San Francisco Fair Chance Ordinance

Pursuant to the Los Angeles County Fair Chance Ordinance and the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Don't miss this opportunity to join our team and unlock a world of possibilities! Apply now and take the first step towards a rewarding career with Amazon.