Remote Inbound Call Center Agent - Traveler Support Counselor for Grand Circle Corporation Starting March 10th

Join Our Team as a Remote Traveler Support Counselor

Grand Circle Corporation is excited to announce an immediate opening for a dedicated Remote Inbound Call Center Agent to join our March 10th, 2025, class. As a Traveler Support Counselor, you will play a vital role in delivering exceptional customer service and support to our travelers, ensuring their experiences with us are nothing short of extraordinary.

About Grand Circle Corporation and the Travel Industry

Grand Circle Corporation is a renowned leader in the travel industry, known for its commitment to providing unparalleled travel experiences. With a rich history and a strong presence in the market, we continue to innovate and expand our offerings, making us an exciting and dynamic place to build a career. As a Remote Traveler Support Counselor, you will be at the forefront of our customer service operations, working closely with travelers to address their needs, answer questions, and provide solutions that enhance their travel experiences.

Key Responsibilities

• Manage inbound service calls from travelers, providing timely and effective assistance with reservation changes, itinerary details, payment processing, and responding to a variety of inquiries.
• Utilize code-based software to advise, book, and update airline reservations as necessary, ensuring seamless travel arrangements for our clients.
• Communicate comprehensive information to travelers regarding our products, policies, and services, ensuring they are well-informed and satisfied with their travel experiences.
• Foster a positive team spirit while competing individually to achieve personal and team performance goals, aligning with our company values and key result areas (KRAs).
• Demonstrate the ability to multitask, navigating multiple computer systems efficiently to provide high-quality support to travelers.

Qualifications and Requirements

Essential Qualifications

• A minimum of 2 years of experience working in a call center environment, with a proven track record of delivering excellent customer service.
• Experience working in a remote call center setting, with the ability to work independently and as part of a distributed team.
• The ability to multitask and navigate multiple computer systems simultaneously, ensuring efficient and effective support for travelers.

Preferred Qualifications

• Previous experience in the travel industry or a related field, providing a deeper understanding of customer needs and preferences.
• Strong technical skills, including proficiency in code-based software and other relevant systems used in travel and customer service.
• Excellent communication and interpersonal skills, with the ability to build rapport with travelers and provide personalized support.

Skills and Competencies for Success

To excel as a Remote Traveler Support Counselor at Grand Circle Corporation, you will need:

• Strong customer service skills, with a customer-centric approach to problem-solving and communication.
• The ability to work in a fast-paced environment, handling multiple calls and tasks while maintaining a high level of quality and attention to detail.
• Technical proficiency, including the ability to learn and adapt to new software and systems.
• A positive and proactive attitude, with a willingness to take initiative and contribute to team goals.
• Effective time management and organizational skills, ensuring productivity and efficiency in a remote work setting.

Career Growth Opportunities and Learning Benefits

At Grand Circle Corporation, we are committed to the growth and development of our employees. As a Remote Traveler Support Counselor, you will have opportunities to:

• Develop your customer service and communication skills through ongoing training and feedback.
• Gain experience in the travel industry, understanding the nuances of customer needs and preferences.
• Enhance your technical skills, learning new software and systems relevant to the travel and customer service sectors.
• Progress in your career, taking on new challenges and responsibilities within our organization.

Work Environment and Company Culture

As a remote employee, you will be part of a dynamic and distributed team, working from the comfort of your own home or a remote workspace. We offer:

• A flexible and supportive work environment that values work-life balance.
• Ongoing training and development opportunities to help you grow professionally.
• A culture that emphasizes teamwork, collaboration, and mutual respect among colleagues.
• Regular check-ins and feedback to ensure you have the resources and support needed to succeed.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• A dependable salary that reflects your skills and experience.
• A comprehensive benefits package, including medical, dental, vision, and life insurance.
• A generous PTO package, with 16 days off to start and accruing more each year.
• 11 paid holidays throughout the year, allowing you to enjoy time with family and friends.
• A 401(K) plan with company match, helping you plan for your future.

Remote Work Requirements

To work effectively in our remote environment, you will need:

• A hardwired internet connection (Ethernet) for stability and reliability.
• Telephone service, either through a landline or VOIP, to ensure clear and consistent communication.
• To be located in one of the following states: Alabama, Alaska, Arizona, California, Colorado, Connecticut, Florida, Georgia, Maine, Massachusetts, Nevada, New Hampshire, New York, North Carolina, Oregon, Pennsylvania, Rhode Island, South Carolina, Texas, Utah, Virginia, Washington.

Join Our Team!

If you are a motivated and customer-focused individual looking for a challenging and rewarding role in a dynamic company, we want to hear from you. Apply today to join our March 10th, 2025, class and become a part of the Grand Circle Corporation team. Let's build the future together!