Remote PART TIME Customer Service Representative - Flexible Schedule, Competitive Pay, and Professional Growth Opportunities

Join Our Team: Transforming Customer Experience through Innovation and Partnership

At TEKsystems, we're not just a company - we're partners in transformation. We empower clients to seize new opportunities by activating innovative ideas and solutions. As a leading industry player in Full-Stack Technology Services and Talent Services, we collaborate with forward-thinking leaders to drive meaningful change. Our strength lies in our people, and we're seeking a highly skilled and passionate Remote PART TIME Customer Service Representative to join our dynamic team on a 3-4 month contract assignment.

About the Role: Key Responsibilities

As a Remote PART TIME Customer Service Representative, you will be the face of our client, handling a high volume of inbound and outbound calls on an autodialer, as well as email communications. Your primary objective will be to contact shareholders and provide accurate information, addressing any concerns they may have. Your day-to-day responsibilities will include:

• Managing 100-300 phone calls daily on an autodialer, ensuring timely and effective communication.
• Handling inbound and outbound calls, as well as email correspondence, with professionalism and poise.
• Informing shareholders about discrepancies in the information they've received and providing accurate updates.
• Resolving customer inquiries and concerns in a courteous and efficient manner.
• Maintaining a high level of productivity and meeting performance standards.

Qualifications: What We're Looking For

To excel in this role, you'll need a strong foundation in customer service and excellent communication skills. The ideal candidate will possess:

• A minimum of 6 months of customer service or data entry experience, with a proven track record of success.
• A high school diploma or GED, demonstrating a solid educational background.
• Access to a reliable laptop/computer and headset, with a Windows 10/11 operating system.
• Excellent verbal and written communication skills, with the ability to articulate complex information clearly.
• A customer-centric approach, with a passion for delivering exceptional service.

Preferred Qualifications: Nice to Have

While not mandatory, the following skills and experiences will give you a competitive edge:

• Previous experience in a call center or customer service environment, particularly with autodialer technology.
• Familiarity with CRM software and other customer service tools.
• Ability to work in a fast-paced environment, managing multiple calls and tasks simultaneously.
• Strong problem-solving skills, with the ability to resolve complex customer issues.

What We Offer: Compensation, Benefits, and Perks

At TEKsystems, we believe in rewarding our employees for their hard work and dedication. As a Remote PART TIME Customer Service Representative, you'll enjoy:

• A competitive hourly rate of $20.00.
• A comprehensive benefits package, including medical, dental, and vision coverage.
• Additional benefits, such as Critical Illness, Accident, and Hospital insurance, 401(k) Retirement Plan, Life Insurance, and Short and Long-term Disability.
• A Health Spending Account (HSA) to help you manage healthcare expenses.
• Transportation benefits and Employee Assistance Program to support your overall well-being.
• Time Off/Leave (PTO, Vacation, or Sick Leave) to ensure a healthy work-life balance.

Work Environment: Flexibility and Autonomy

As a remote employee, you'll enjoy the flexibility to work from the comfort of your own space. Our fully remote work arrangement allows you to manage your schedule and work at your own pace, as long as you meet the required performance standards.

Career Growth and Development: Opportunities for Advancement

At TEKsystems, we're committed to helping our employees grow and develop their skills. As a Remote PART TIME Customer Service Representative, you'll have access to:

• Training and development programs to enhance your customer service skills.
• Opportunities for career advancement, either within our company or through our extensive network of clients and partners.
• A collaborative and supportive work environment that encourages innovation and creativity.

Why Join Us?

By joining our team, you'll become part of a dynamic and innovative organization that's shaping the future of customer experience. You'll have the opportunity to work with a diverse range of clients and projects, developing your skills and expertise in a fast-paced and dynamic environment. If you're passionate about delivering exceptional customer service and are looking for a flexible and rewarding work arrangement, we encourage you to apply.

Take the Next Step

Are you ready to join our team and become a vital part of our success story? Apply now and let's discuss how you can contribute to our mission of transforming customer experience through innovation and partnership.

Application Deadline: December 20, 2024

TEKsystems is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from candidates of all backgrounds and perspectives.