Retail Customer Service Associate - Remote - Immediate Hiring - Competitive Salary - FedEx Office

Join the FedEx Office Team as a Retail Customer Service Associate and Deliver Exceptional Customer Experiences!

FedEx Office is seeking a highly skilled and customer-focused Retail Customer Service Associate to join our team in a remote setting. As a Retail Customer Service Associate, you will be the face of our company, providing top-notch customer service, and ensuring that every customer has a positive experience. If you have a passion for delivering exceptional customer service, are knowledgeable about printing, signs & graphics, and shipping, and are looking for a new challenge, then we want to hear from you!

About FedEx Office

FedEx Office is a leading provider of printing, shipping, and document services. We are committed to delivering market-leading customer experiences, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Our company values diversity, inclusion, and equality, and we are an equal opportunity employer.

Job Summary

As a Retail Customer Service Associate, you will be responsible for delivering exceptional customer experiences, providing product and service information, and ensuring that every customer leaves our store satisfied. You will be knowledgeable about our printing, signs & graphics, and shipping services, and will be able to recommend appropriate products and services to meet customer needs. You will also be responsible for operating and maintaining a wide variety of equipment, managing the production queue and output, and completing assigned tasks based on priority.

Key Responsibilities:

• Provide exceptional customer service, using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
• Demonstrate knowledge of printing, signs & graphics, and shipping services, and recommend appropriate products and services to meet customer needs
• Operate and maintain a wide variety of equipment, including printing, binding, and other related equipment
• Manage the production queue and output, and ensure that all customer orders are fulfilled accurately and on time
• Complete assigned tasks based on priority, and maintain a safe, clean, and orderly retail store environment
• Process financial transactions using a Point of Sale terminal (POS), including handling cash and making change
• Maintain confidentiality of customer data and handle documents, media, and packages with care

Essential Qualifications:

• High school diploma or equivalent education
• 6+ months of specialized experience in customer service, retail, or a related field
• Excellent verbal and written communication skills
• Ability to stand during entire shift, excluding meal and rest periods
• Ability to move and lift 55 pounds
• Ability to bend/twist at the waist and knees on a consistent basis
• Ability to communicate effectively with customers, vendors, and other team members

Preferred Qualifications:

• Previous experience in a retail or customer service environment
• Knowledge of printing, signs & graphics, and shipping services
• Experience with Point of Sale terminals (POS) and financial transactions
• Ability to work in a fast-paced environment and prioritize tasks effectively

What We Offer

As a Retail Customer Service Associate with FedEx Office, you will have the opportunity to:

• Earn a competitive salary ($16.00 - $18.80/Hr)
• Enjoy a comprehensive benefits package, including health, vision, and dental insurance, retirement, and tuition reimbursement
• Develop your skills and knowledge in a dynamic and supportive work environment
• Work with a diverse and talented team of professionals who are passionate about delivering exceptional customer experiences
• Contribute to a company that values diversity, inclusion, and equality

Our Culture

At FedEx Office, we are committed to creating a work environment that is inclusive, diverse, and supportive. We value our employees and strive to provide opportunities for growth and development. Our company culture is built on the principles of Quality, Safety, and Customer Service, and we are dedicated to delivering exceptional customer experiences.

How to Apply

If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Opportunity Employer

FedEx Office is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing. America's Military Veterans and individuals with disabilities are strongly encouraged to apply.