Retail Customer Service Expert - Remote Work from Home - BYOD - Competitive Salary and Comprehensive Benefits Package

Join the Teleperformance Team as a Retail Customer Service Expert and Enjoy a Rewarding Career with a Global Leader in Digital Business Services

Are you a customer service enthusiast looking for a challenging and rewarding role? Do you want to work with a global company that values its employees and offers a comprehensive benefits package? Look no further! Teleperformance, a leading digital business services company, is seeking a Retail Customer Service Expert to join our team on a remote work-from-home basis. As a Customer Service Representative, you will have the opportunity to work with a diverse range of customers, resolve their queries, and provide exceptional service.

About Teleperformance

Teleperformance is a global, digital business services company that delivers advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Our Mission and Values

At Teleperformance, our mission is to provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

Benefits of Working with Teleperformance

As a Teleperformance employee, you will enjoy a comprehensive benefits package, including:

• Paid Training to help you develop your skills and advance your career
• Competitive Wages that reflect your value to the company
• Full Benefits, including Medical, Dental, Vision, 401k, and more
• Paid Time Off to relax and recharge
• Employee wellness and engagement programs to support your physical and mental well-being

Your Role as a Retail Customer Service Expert

As a Customer Service Representative, your main responsibility will be to find innovative ways to respond to varying questions, issues, and concerns from customers. You will work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same. Your key responsibilities will include:

• Connecting with customers via phone, email, chat, and social media to resolve their queries or concerns
• Calmly attempting to resolve and de-escalate any issues that may arise
• Escalating interactions when necessary and appropriate
• Responding to requests for assistance and/or possible processing payments
• Tracking all call-related information for auditing and reporting purposes
• Providing feedback on call issues
• Upselling if required

Qualifications and Requirements

To be successful in this role, you will need:

• Ability to work remotely in a virtual team environment
• 6 months of customer service experience (preferred)
• To be over 18 years of age
• Ability to type 25 wpm
• High School Graduate or GED
• Comfort with desktop computer systems
• Proven oral and written communication skills
• Logical problem-solving skills
• Ability to navigate Windows operating systems
• Organization and work prioritization skills

Work from Home Requirements

To work from home, you will need:

• A personal device (desktop, laptop, or tablet) with Windows 10 or later
• Wired Ethernet LAN connection
• Internet Connection with a minimum subscribed download rate equal to or exceeding 12.0 Mbps
• Internet Connection with a minimum subscribed upload rate equal to or exceeding 3.0 Mbps
• ISP with no packet loss and ping under 50ms
• Proof of internet speed required
• A clean and quiet workspace

Career Growth Opportunities and Learning Benefits

At Teleperformance, we are committed to helping our employees grow and develop their skills. We offer:

• Opportunities for career advancement and professional growth
• Training and development programs to help you develop new skills
• A supportive and collaborative work environment that encourages learning and innovation

Work Environment and Company Culture

Our company culture is built on the principles of inclusion, diversity, and respect. We strive to create a work environment that is:

• Welcoming and inclusive to all employees
• Supportive and collaborative
• Challenging and engaging
• Conducive to happiness and a healthy work-life balance

Compensation, Perks, and Benefits

We offer a comprehensive compensation package that includes:

• Competitive salary
• Comprehensive benefits package
• Paid time off
• Employee wellness and engagement programs

Conclusion

If you are a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. As a Retail Customer Service Expert with Teleperformance, you will have the chance to work with a global company, develop your skills, and enjoy a comprehensive benefits package. Don't hesitate to apply today and take the first step towards a rewarding career with Teleperformance!

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