Experienced Sales Development Representative – Higher Education National Sales Team (Remote)

About Us

Cengage Group is a global education technology company that has been empowering learners for over 100 years. We provide affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. Our mission is to drive innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our Culture

We believe in the power and joy of learning, and we're committed to creating a workplace culture that reflects our values of diversity, engagement, and discovery. Our inclusive and diverse workplace is essential to the success of our company and our learners, as well as our individual well-being. We strive to ensure that employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work.

Job Summary

We're seeking an experienced Sales Development Representative to join our US Higher Education National Sales team. As a Sales Development Representative, you will be responsible for engaging with customers online or over the phone to confirm their needs, provide additional product information where necessary, and close on opportunities to achieve sales goals. This is a fully remote role, offering you the flexibility to work from anywhere.

Key Responsibilities

• Engage with customers online or over the phone to confirm their needs, provide additional product information where necessary, and close on opportunities to achieve sales goals.
• Execute strategies and sales tactics to efficiently manage customer requests and maximize and close sales opportunities.
• Maintain customer interactions and sales opportunities in CRM and report progress to leadership.
• Build and maintain product knowledge and stay informed on sales campaigns.
• Effectively navigate tools, resources, and processes to prioritize time with customers.
• Share insights from customer interactions with stakeholders.
• Direct sales opportunities to Account Executives that require more exploration.

Skills and Qualifications

We're looking for a highly motivated and organized individual with a strong desire to build and maintain product knowledge and to learn additional skills to close on sales opportunities. The ideal candidate will have:

• Minimum of 1 year experience in customer support or relationship-based role.
• Ability to work independently and take initiative to achieve sales results.
• Strong desire and commitment to build and maintain product knowledge and to learn additional skills to close on sales opportunities.
• Effective verbal and written communication skills to engage customers and to collaborate with sales team.
• Highly organized with ability to prioritize time and work efficiently.
• Ability to establish professional online and phone presence and quickly build relationships.
• Demonstrated understanding of technology and some experience with digital products.
• Experience with computer systems and software applications to engage customers and track sales opportunities.
• Desire to work remotely with ability to travel as needed for training and meetings.
• High school diploma or GED equivalent; bachelor's degree highly desired.

Why Join Us?

We offer a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Our compensation package includes a competitive salary, with a full base pay range of $17.00 - $27.00 USD. Sales roles often incorporate a significant incentive compensation program beyond this base pay range. We also offer a range of benefits, including health insurance, retirement plans, and paid time off.

What We Offer

We're committed to providing a supportive and inclusive work environment that allows our employees to grow and develop their careers. We offer:

• A comprehensive training program to help you develop your skills and knowledge.
• Ongoing coaching and feedback to help you achieve your goals.
• A collaborative and dynamic work environment that encourages teamwork and innovation.
• A range of benefits and perks to support your physical and mental well-being.
• Opportunities for career growth and advancement within the company.

How to Apply

If you're a motivated and organized individual with a passion for sales and customer service, we encourage you to apply for this exciting opportunity. Please submit your application today, and don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all.

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