Experienced Fraud Prevention Area Manager – Strategic Leadership for SDS Team Success
About Apple and Strategic Data Solutions (SDS)
At Apple, we're driven by a passion for innovation and a commitment to delivering exceptional customer experiences. Our Strategic Data Solutions (SDS) team plays a vital role in ensuring the integrity and security of our customers' data. As a leader in the field of fraud prevention, we're dedicated to staying ahead of emerging threats and protecting our customers from financial loss.Job Summary
We're seeking an experienced Fraud Prevention Area Manager to lead our team of Supervisors and Individual Contributors in providing focused fraud prevention support for Apple and our customers. As a key member of our SDS leadership team, you'll be responsible for executing business requirements, driving operational improvements, and fostering a culture of inclusion and diversity.About the Role
As a Fraud Prevention Area Manager, you'll have the opportunity to make a significant impact on our team's success. Your responsibilities will include:- Leading a team of 4-7 Supervisors or Individual Contributors, providing guidance, coaching, and mentorship to ensure their growth and development.
- Collaborating with cross-functional teams, including SDS leaders, global peers, and internal partners, to drive initiatives that improve aspects of the business.
- Working with the SDS, Optimization, Growth and Development teams to ensure partnerships are implemented efficiently and effectively, driving operational improvements, identifying methods to improve customer support, sharing best practices, and taking action on improvement opportunities.
- Effectively completing management and administrative tasks, such as holding staff meetings, conducting regular one-on-ones, talent development, performance management, and defining goals and expectations for direct staff.
- Driving understanding of staff needs based on employee feedback, identifying possible ways to improve employee satisfaction, and leading the team through changes by implementing strategies that invite participation, communicate vision and purpose, and measure success.
Requirements
To be successful in this role, you'll need:- 3+ years of leadership experience managing employees in a customer service/support or fraud prevention environment.
- Strong leadership and behavioral coaching skills, with the ability to motivate individuals and teams.
- The ability to quickly understand customer impact of issues and identify possible resolutions.
- Experience establishing and documenting improved efficiencies in workflow and system processes.
- Excellent written and verbal communication skills.
- A commitment to inclusive leadership behaviors and a willingness to build, develop, and retain diverse teams.
Preferred Qualifications
While not required, we're looking for candidates with:- 4+ years of management experience of exempt and non-exempt employees.
- Experience working in a fast-paced, dynamic environment with multiple priorities and deadlines.
- Knowledge of fraud prevention strategies and techniques.
- Experience working with cross-functional teams to drive business outcomes.
What We Offer
As a Fraud Prevention Area Manager at Apple, you'll have the opportunity to:- Work with a talented team of professionals who are passionate about delivering exceptional customer experiences.
- Develop your leadership skills and expertise in fraud prevention.
- Contribute to the development of innovative solutions that drive business outcomes.
- Enjoy a competitive salary and benefits package.
- Take advantage of our comprehensive training and development programs.
- Be part of a company that is committed to inclusion and diversity.