**Experienced Full Stack Information Technology Service Desk Staff - Seasonal Full-Time Remote Position in North Dakota**

About Allied Digital Services, LLC

At Allied Digital Services, LLC, we pride ourselves on being a leading provider of innovative IT services and solutions. Our mission is to empower individuals and businesses alike by harnessing the power of technology. As a forward-thinking organization, we're committed to fostering a culture of collaboration, creativity, and growth. We're now seeking highly motivated and tech-savvy college students to join our team as Information Technology Service Desk staff in a seasonal full-time remote position in North Dakota.

Job Description

This is an exceptional opportunity for students to gain hands-on experience in the IT field while working remotely. As an IT Service Desk Staff member, you will provide top-notch support to a large retail client, troubleshooting and resolving issues related to point-of-sale devices and other IT equipment. We offer flexible schedules with afternoon, evening, and weekend shifts, making it an ideal role for students managing academic commitments or those looking for seasonal work and extra income.

Key Responsibilities

• Provide remote IT support to retail clients, ensuring timely resolution of issues to maintain client satisfaction.
• Troubleshoot and resolve issues with point-of-sale devices, leveraging your technical expertise to resolve complex problems.
• Assist with basic IT inquiries and support requests, providing clear and concise solutions to clients.
• Document and track support requests in a ticketing system, ensuring accurate and efficient record-keeping.
• Collaborate with internal teams to resolve issues and improve overall client experience.
• Additional duties may be required based on business needs, and the aforementioned duties may also be changed based on business needs.

Qualifications

To succeed in this role, you'll need to possess the following qualifications:

• Must be 18 years or older, with a background check performed as part of the hiring process.
• Basic IT fundamental experience or prior retail experience, with a strong understanding of point-of-sale devices a plus.
• Minimum internet connection of 20MB, ensuring reliable and high-speed connectivity.
• Strong problem-solving and critical thinking skills, with the ability to analyze complex issues and develop effective solutions.
• Excellent communication and interpersonal skills, with the ability to interact with clients and internal teams in a professional and courteous manner.
• Ability to work independently and manage time effectively, prioritizing tasks and meeting deadlines.

What We Offer

We're committed to providing a supportive and dynamic work environment that fosters growth and development. As an IT Service Desk Staff member, you'll enjoy:

• Flexible full-time schedules (swing/weekend shifts available), allowing you to balance your academic commitments or personal life.
• Remote work – no commuting required, with the flexibility to work from the comfort of your own home.
• Comprehensive training and all necessary equipment provided, ensuring you're equipped to succeed in your role.
• Valuable experience in the IT field, with opportunities to develop critical thinking, problem-solving, and communication skills.
• A competitive hourly rate of $12.00 - $14.00 per hour, with opportunities for career growth and advancement.

Career Growth Opportunities and Learning Benefits

We're committed to investing in our employees' growth and development. As an IT Service Desk Staff member, you'll have access to:

• Regular training and professional development opportunities, ensuring you stay up-to-date with the latest technologies and industry trends.
• Mentorship and coaching from experienced IT professionals, providing guidance and support as you navigate your role.
• Opportunities to take on additional responsibilities and contribute to the growth and success of our organization.
• A collaborative and dynamic work environment, with a focus on teamwork and open communication.

Work Environment and Company Culture

We're proud of our company culture, which values collaboration, innovation, and customer satisfaction. As an IT Service Desk Staff member, you'll be part of a team that's passionate about delivering exceptional service and support to our clients. Our work environment is dynamic and fast-paced, with a focus on continuous improvement and growth.

Compensation, Perks, and Benefits

We offer a competitive hourly rate of $12.00 - $14.00 per hour, with opportunities for career growth and advancement. In addition to your hourly rate, you'll also enjoy:

• A comprehensive benefits package, including health, dental, and vision insurance.
• A 401(k) retirement plan, with company matching contributions.
• Flexible paid time off, allowing you to recharge and relax.
• A generous holiday bonus, recognizing your hard work and dedication.

How to Apply

If you're a motivated and tech-savvy college student looking for a seasonal full-time remote position in North Dakota, we want to hear from you! Please submit your resume and a brief cover letter outlining your relevant experience and why you're interested in this role to bmoore@allieddigital.net. Don't miss this opportunity to accelerate your career and join our dynamic team!

We Want to Hear From You!

If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together!