Remote Customer Service Representative - Work from Home with Competitive Pay and Career Advancement Opportunities Starting April 17, 2024

Join Our Thriving Team as a Remote Customer Service Representative!

Are you a self-motivated and driven individual looking for a rewarding career in customer service? Do you want to work from the comfort of your own home with a competitive pay and comprehensive benefits package? Look no further! TSI-CXBPO, part of the TSI family of companies, is seeking ambitious individuals to join our team as Remote Customer Service Representatives.

About Our Company

TSI-CXBPO is a leading provider of customer service solutions, and we're committed to delivering exceptional service to our clients. As part of the TSI family of companies, we offer a dynamic and supportive work environment that fosters growth and development. We're passionate about building long-term relationships with our clients and providing them with innovative solutions to meet their customer service needs.

Job Details

Compensation and Benefits

We're offering a competitive hourly rate of $15.00/hour for this role. In addition to your base pay, you'll have opportunities to earn commissions and enjoy a comprehensive benefits package, including:

• Medical, dental, and vision insurance
• 401k retirement plan with employer matching
• Paid time off and paid holidays

Training and Onboarding

Our paid training program starts on Wednesday, April 17, 2024, and runs for two weeks, followed by a one-week nesting period. During this time, you'll receive comprehensive training to prepare you for your role as a Remote Customer Service Representative. The training schedule is Monday through Friday, 8am - 5pm EST.

Key Responsibilities

As a Remote Customer Service Representative, you'll be responsible for:

• Assisting customers with inquiries and concerns
• Ensuring all account information is accurately documented and inputted into our client system
• Providing detailed explanations of account status and inquiries to customers
• Adhering to State and Federal regulations pertaining to your job duties
• Assisting customers with delinquent accounts according to various state guidelines
• Consistently discussing additional product and service offerings with customers on qualified calls
• Utilizing exceptional communication skills to fulfill both client and customer goals

Key Results Areas

To succeed in this role, you'll need to:

• Maintain an average Inbound Handle Time
• Achieve Quality Assurance goals
• Adhere to Production measures (time spent on calls, schedule adherence, etc.)

Ideal Candidate Qualifications

We're looking for detail-oriented and organized individuals who can prioritize work and meet strict deadlines. You'll need to have:

• Effective call handling skills and high levels of professionalism
• A strong focus on exemplary shift attendance
• One to two years' experience working in a call center environment (preferred)
• Proficiency with Microsoft applications and the ability to learn software applications
• A High School graduate/equivalent or higher

Technical Requirements

To work from home, you'll need:

• A broadband internet connection (no DSL or Dial Up)
• A hard-wired connection (no Wi-Fi or Wi-Fi hotspots)
• Internet speed test results showing 25 mbps download and 20 mbps upload
• A camera that can be used during training (must be on from start to end of each shift, excluding breaks and lunches)

Career Growth Opportunities

At TSI-CXBPO, we're committed to helping our employees grow and develop their careers. As a Remote Customer Service Representative, you'll have the potential opportunity to be considered for career advancement directly with our assigned client after six months of employment, provided you meet all performance requirements and pass a client-required assessment.

Our Company Culture

We pride ourselves on our team-oriented work environment, where collaboration and mutual support are encouraged. As a remote worker, you'll be part of a dynamic team that's passionate about delivering exceptional customer service. We're committed to providing a work environment that's inclusive, diverse, and respectful of all individuals.

Equal Employment Opportunity

We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability, and any other basis protected by federal, state, or local laws.

How to Apply

If you're a motivated and driven individual looking for a rewarding career in customer service, we encourage you to apply for this exciting opportunity. Within 24 hours of submitting your application, you'll receive an invite to complete a Verint Intelligent interview, which is a required step in our hiring process.

Don't miss out on this opportunity to build your future with TSI-CXBPO! Apply now and take the first step towards a rewarding career in customer service.