Experienced Technical Support and Customer Service Representative - Work from Home Opportunity with Concentrix + Webhelp

Join a Global Leader in Customer Experience and Tech-Powered Innovation

Are you looking for a career change that offers a perfect blend of technical support, customer service, and personal growth? Do you want to be part of a forward-thinking global organization that prioritizes a people-first culture and fosters a sense of belonging among its diverse team members? If so, we've got an exciting opportunity for you! Concentrix + Webhelp, a renowned leader in delivering exceptional customer experiences, is seeking an Experienced Technical Support and Customer Service Representative to join our remote team.

About Us

At Concentrix + Webhelp, we're passionate about helping the world's best-known brands improve their businesses through innovative customer experience solutions and tech-powered innovation. With a presence in over 70 countries, our diverse team of game-changers is united by a shared commitment to delivering exceptional customer experiences. We're proud to be recognized as one of the World's Best Workplaces, with Happiest Employees and Best Companies for Career Growth awards to our name.

Career Growth and Personal Development

This work-from-home opportunity is not just a job; it's a chance to reimagine your career journey and develop lasting connections with like-minded professionals. As a Technical Support and Customer Service Representative, you'll receive comprehensive training, cutting-edge technologies, and ongoing support to ensure your success. Our organization is committed to nurturing talent from within, with about 80% of our managers and leaders promoted internally. We offer a range of FREE Learning and Leadership Development programs designed to help you achieve your career aspirations.

Key Responsibilities

• Provide inbound customer support using a call flow guide, resolving technical issues related to hardware, software, and client products.
• Track, document, and retrieve information in databases, ensuring accurate and efficient issue resolution.
• Demonstrate excellent problem-solving skills, asking probing questions to come to a resolution.
• Maintain broad knowledge of client products and/or services, including smartphones, tablets, computers, and wearables.
• Offer additional products and/or services, enhancing customer experiences and driving business growth.
• Deliver expert customer experiences with a smile, ensuring customer satisfaction and loyalty.

Essential and Preferred Qualifications

To succeed in this role, you'll need:

• A strong focus on building customer relationships and delivering exceptional customer experiences.
• 1+ year of customer service experience, with technical support experience preferred.
• A high school diploma or GED, with a quiet, distraction-free environment to work from in your home.
• Strong problem-solving skills, with the ability to ask probing questions to come to a resolution.
• Excellent computer navigation skills and PC knowledge, with proficiency in fast-paced multi-tasking.
• Eagerness to learn new technologies and stay up-to-date with industry trends.
• A desktop or laptop to complete PC and internet testing, with High-Speed internet (no wireless/hotspots or satellite) and a smartphone.

Skills and Competencies Required for Success

To excel as a Technical Support and Customer Service Representative, you'll need:

• Strong communication and interpersonal skills, with the ability to build rapport with customers.
• Technical knowledge and troubleshooting skills, with the ability to resolve complex issues.
• Customer-centric mindset, with a passion for delivering exceptional customer experiences.
• Adaptability and flexibility, with the ability to work in a fast-paced environment.
• Analytical and problem-solving skills, with the ability to analyze data and identify trends.

What We Offer

At Concentrix + Webhelp, we're committed to investing in our people and providing a comprehensive benefits package. As a Technical Support and Customer Service Representative, you'll enjoy:

• Paid training and performance-based incentives, designed to support your growth and development.
• Lucrative employee referral bonus opportunities, rewarding you for referring top talent.
• 401K with company match, paid PTO and holidays, medical, dental, and vision insurance, and a comprehensive Employee Assistance Program (EAP).
• Health and wellness programs, with trained partners to support your physical and mental well-being.
• Mentorship programs, designed to support your career journey and personal growth.
• Programs and events that promote diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support.

Work Environment and Company Culture

As a remote Technical Support and Customer Service Representative, you'll work from the comfort of your own home, with the flexibility to manage your work schedule. Our company culture is built on a foundation of inclusivity, diversity, and teamwork, with a shared commitment to delivering exceptional customer experiences. We're proud to be an equal opportunity employer, welcoming applicants from diverse backgrounds and perspectives.

Compensation, Perks, and Benefits

We offer a competitive compensation package, with a range of benefits and perks designed to support your well-being and career growth. While specific details may vary depending on the position, our benefits package typically includes:

• Competitive salary and performance-based incentives.
• Comprehensive benefits package, including medical, dental, and vision insurance.
• Paid time off and holidays, with opportunities for career growth and development.
• Employee recognition and reward programs, celebrating your achievements and contributions.

Ready to Reimagine Your Career?

If you're passionate about delivering exceptional customer experiences and are looking for a career change that offers personal growth and development opportunities, we want to hear from you! Apply today and discover why over 400,000 game-changers around the globe call Concentrix + Webhelp their employer of choice.