Customer Service Representative - 100% Remote Opportunity with Providence Health & Services

Join Our Team: Delivering Exceptional Patient Care through Compassionate Customer Service

At Providence Health & Services, we're on a mission to care for everyone, especially the most vulnerable in our communities. As a leading healthcare organization with a rich history spanning over 100 years, we're committed to delivering whole-person care that's built on understanding, commitment, and mutual respect. We're now seeking a dedicated and patient-focused Customer Service Representative to join our Revenue Cycle Business Services team as a 100% remote opportunity.

About the Role: Making a Difference in Patient Experience

As a Customer Service Representative, you'll play a vital role in ensuring that our patients have a positive experience while resolving their accounts in a timely manner. You'll be the face of Providence Health & Services, providing compassionate and respectful service to our patients, and protecting their privacy with utmost care. Your contributions will directly impact our service delivery, performance standards, and financial targets.

Key Responsibilities:

• Respond to patient inquiries and resolve account-related issues in a professional and courteous manner.
• Provide accurate and timely information to patients regarding their accounts, billing, and payment options.
• Work collaboratively with internal stakeholders to resolve patient concerns and improve overall patient experience.
• Maintain a high level of productivity and adhere to set schedules and handle time standards.
• Demonstrate empathy and understanding when interacting with patients, families, and caregivers.
• Uphold the Providence mission, values, and philosophy in all interactions, serving as a role model for our organization's culture.

Essential Qualifications:

• High School Diploma or GED: A foundational education that demonstrates your ability to learn and grow.
• Minimum 2 Years of Customer Service Experience: Proven experience in providing excellent customer service in a fast-paced environment.
• Excellent Communication Skills: Ability to communicate effectively with patients, families, and internal stakeholders.

Preferred Qualifications:

• Associate's or Bachelor's Degree: Additional education that enhances your skills and knowledge in customer service or a related field.
• Previous Experience in Healthcare: Familiarity with healthcare operations and patient needs.

Skills and Competencies:

• Customer Service Expertise: Ability to provide exceptional service to patients and families.
• Effective Communication: Strong verbal and written communication skills.
• Problem-Solving and Conflict Resolution: Ability to resolve issues and address concerns in a professional manner.
• Empathy and Compassion: Demonstrated ability to provide care and understanding to patients and families.
• Technical Skills: Proficiency in customer service software and technology.

Career Growth Opportunities and Learning Benefits

At Providence Health & Services, we're committed to supporting your career growth and development. As a Customer Service Representative, you'll have access to ongoing training and education that will enhance your skills and knowledge. You'll also have opportunities to advance within our organization, taking on new challenges and responsibilities that align with your career goals.

Work Environment and Company Culture

As a 100% remote opportunity, you'll have the flexibility to work from home while still being connected to our team and culture. We're committed to fostering an inclusive workplace where diversity is valued, and everyone is essential, heard, and respected. Our culture is built on mutual respect, empathy, and a shared commitment to serving our communities.

Compensation, Perks, and Benefits

We offer a competitive compensation package that includes a base pay range of $18.66 - $29.06 per hour, with opportunities for additional compensation through shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. Our benefits package is designed to support your overall well-being, with access to health and welfare benefits, paid time-off, and retirement savings plans.

Why Join Providence?

At Providence Health & Services, we're dedicated to caring for everyone, especially the most vulnerable in our communities. We're proud to be a comprehensive healthcare organization with a rich history and a strong commitment to social responsibility. By joining our team, you'll be part of a community that values respect, appreciation, collaboration, diversity, and a shared commitment to serving others.

Take the Next Step in Your Career

If you're passionate about delivering exceptional customer service and making a difference in the lives of our patients, we encourage you to apply for this exciting opportunity. As a Customer Service Representative with Providence Health & Services, you'll be part of a dynamic team that's dedicated to providing whole-person care and compassion to those we serve. Apply today and join our mission to care for everyone!

Apply Now!