Customer Success Manager - Empowering Data-Driven Excellence for Profisee's Enterprise Customers (Remote US or Hybrid in Atlanta, GA)

Unlock Your Potential as a Customer Success Manager at Profisee

Profisee is on a mission to empower the possibilities of the data-enabled future. As a pioneering Microsoft top-tier partner specializing in data management solutions, particularly Master Data Management (MDM), we're committed to helping organizations harness the power of trusted data to drive decisions, opportunity, and innovation. We're seeking a seasoned Customer Success Manager to join our team, either remotely in the US or in a hybrid capacity in Atlanta, GA, to drive customer success and retention.

About Profisee and Our Mission

In a world where data is the backbone of informed decision-making, Profisee stands at the forefront of data management solutions. Our expertise in Master Data Management (MDM) enables businesses to maximize the potential of their data assets. As a Customer Success Manager at Profisee, you will play a pivotal role in ensuring our customers derive tangible business value from our MDM platform, fostering long-term relationships, and driving business growth.

Key Responsibilities

• Platform Adoption: Collaborate with cross-functional teams and value-added resellers (VARs) to ensure new and existing customers achieve their desired outcomes through the effective utilization of Profisee's MDM platform.
• Retention & Renewals: Exceed 95% gross retention of annual recurring revenue through proactive customer engagement, issue mitigation, and ensuring customers realize tangible results from their partnership with Profisee.
• Customer Satisfaction: Foster enthusiastic customers by coordinating resources across Profisee, partners, and customers to ensure value realization and promote Profisee to their peers.
• Expansion: Identify opportunities for platform expansion or conversion to SaaS by understanding customer use cases, value drivers, and leveraging Profisee thought leaders to align with customer strategic goals.

Performance Objectives and Goals

As a Customer Success Manager, you will be responsible for managing approximately 50-60 enterprise software accounts across different customer segments and license models. Your performance will be measured against key objectives:

• Within the first 30 days, you'll understand Profisee's solutions, value proposition, customer segmentation, and your assigned accounts.
• By 90 days, you'll have activated your account engagement plan, engaged with a significant portion of your accounts based on segmentation, and begun managing adoption for new accounts.

Essential Qualifications and Competencies

To succeed in this role, you should possess:

• A minimum of five years of customer success experience in enterprise software, ideally SaaS in the IT sector.
• Proven track record of managing high-touch accounts and helping customers navigate complex software solutions.
• Execution skills: planning, organization, team coordination, and follow-through.
• Basic understanding of business functions and core IT systems.
• Motivated, accountable, and a team player with a positive attitude.

Skills and Competencies for Success

We're looking for someone who is not only experienced but also embodies our company values:

• Growth Mindset: Embracing challenges and continuous learning.
• Constructive Candor: Valuing diverse perspectives and open communication.
• Helpful: Willingness to support colleagues and customers.
• Get Stuff Done: Demonstrating grit, creativity, and resilience.
• Fun is Where Fun is Made: Enjoying the journey and making it enjoyable for others.

Career Growth and Learning Benefits

At Profisee, you're not just joining a company; you're becoming part of a community that values growth and development. You'll have the opportunity to:

• Grow professionally through our collaborative work environment and individual career plans.
• Enjoy a culture that supports work-life balance, with autonomy and flexibility.
• Benefit from engaged leadership that prioritizes organizational health and culture.

Work Environment and Company Culture

Profisee is recognized as a Top Workplace in Atlanta and a Great Place To Work nationally. Our culture is built on core values that make working here both rewarding and fun. We offer:

• A hybrid-friendly work environment or the option to work remotely.
• Generous PTO and benefits, including 100% employer-paid health, dental, and vision insurance for employee-only coverage.
• A 401k retirement plan with company match.
• Employee wellness days to recharge and refocus.

Compensation, Perks, and Benefits

While specific compensation details are not provided, we offer a comprehensive benefits package that includes:

• Competitive salary and benefits.
• Opportunities for professional growth and development.
• A dynamic and supportive work environment.

Join Our Journey

If you're passionate about delivering exceptional customer success, have a knack for understanding complex software solutions, and embody the qualities we value, we want to hear from you. As a Customer Success Manager at Profisee, you'll be at the forefront of empowering data-driven excellence for our enterprise customers. Apply now to become part of our mission to unlock the possibilities of the data-enabled future.

Profisee is an equal employment opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates regardless of their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.