Experienced Customer Service Representative - Remote Data Entry Specialist at Walgreens

Join the Walgreens Team as a Remote Customer Service Representative - Data Entry Specialist

Walgreens, a leading healthcare and retail company, is seeking a highly skilled and experienced Customer Service Representative to join their team as a Remote Data Entry Specialist. As a key member of the customer service team, you will play a critical role in ensuring the accurate and efficient processing of patient data, resolving customer inquiries, and providing exceptional support to pharmacists and other stakeholders.

About Walgreens and WBA

Walgreens is part of Walgreens Boots Alliance, Inc. (Nasdaq WBA), a global healthcare, pharmacy, and retail leader dedicated to making a positive impact on the lives of its customers and communities. With a rich history and legacy, Walgreens operates nearly 9,000 brick-and-mortar stores across the United States, Puerto Rico, and the U.S. Virgin Islands, serving almost 10 million customers daily. As a local health destination, Walgreens is committed to providing a wide range of pharmacy and healthcare services, including those that drive equitable access to care for the country's medically underserved populations.

Job Summary

As a Customer Service Representative - Remote Data Entry Specialist at Walgreens, you will be responsible for performing data entry tasks, resolving customer inquiries, and providing support to pharmacists and other stakeholders. This is a full-time, remote opportunity with a competitive hourly salary of $27-$35.

Key Responsibilities

• Utilize Walgreens' proprietary data entry techniques and guidelines to process new patient enrollment by entering data into the appropriate system.
• Handle patient prescription requests within HIPAA guidelines and enter refill orders for processing.
• Research and obtain missing prescription information, and interpret clinical abbreviations (SIG codes).
• Resolve all data entry-related exceptions and communicate with patients, prescribers, and guarantors as needed.
• Provide support to pharmacists, both in-office and in other locations, and identify and communicate issues to senior-level staff as appropriate.
• Handle correspondence with patients (inbound calls, chats, emails) and resolve outbound calls to prescribers and patients as necessary.
• Settle third-party rejections by investigating, gathering information, making revisions, and resubmitting for processing according to individual claim requirements.

Essential Qualifications

• High School Diploma or GED.
• Basic level PC skills, including launching and shutting down PC, using the mouse to point and click, starting and closing programs, switching between programs, saving files, printing reports, and accessing data online.
• Basic web navigation skills, including opening a browser, typing URLs in the correct location, using a search engine, bookmarking a webpage, navigating back/forward/stop buttons, and completing forms online.
• Intermediate level keyboarding skills (at least 25 WPM, typing by memory, formatting documents).
• Effective written and verbal communication skills.
• 18 years old or older.

Preferred Qualifications

• At least one year of pharmacy professional experience in a retail or call center environment.
• At least one and a half years of experience as a pharmacy professional with a certification/enrollment by the state as granted by the state Board of Pharmacy or widely recognized certification organization.
• Experience providing customer care to internal and external customers, including meeting quality standards for services, and assessment of customer satisfaction.
• Mid-to-advanced level keyboarding skills (at least 35 WPM, typing by memory, formatting documents).
• Proficiency in both Spanish and English.

Skills and Competencies

To succeed in this role, you will need to possess excellent data entry skills, strong analytical and problem-solving abilities, and effective communication and customer service skills. You will also need to be able to work independently in a remote environment and be proficient in using various software applications and systems.

Career Growth Opportunities and Learning Benefits

At Walgreens, you will have access to a range of career growth opportunities and learning benefits, including training and development programs, mentorship, and opportunities for advancement. As a Customer Service Representative - Remote Data Entry Specialist, you will have the opportunity to develop your skills and expertise in a dynamic and fast-paced environment, and to make a positive impact on the lives of customers and communities.

Work Environment and Company Culture

Walgreens is committed to creating a diverse and inclusive work environment that is welcoming and supportive of all employees. As a remote employee, you will be part of a global team that is passionate about delivering exceptional customer service and making a positive impact on the lives of customers and communities.

Compensation, Perks, and Benefits

Walgreens offers a competitive compensation package, including a hourly salary of $27-$35, as well as a range of benefits and perks, including health insurance, paid time off, and opportunities for career advancement. As a remote employee, you will also have the flexibility to work from home and enjoy a better work-life balance.

Join the Walgreens Team

If you are a motivated and experienced customer service professional looking for a challenging and rewarding opportunity, we encourage you to apply for this exciting role as a Customer Service Representative - Remote Data Entry Specialist at Walgreens. With a competitive salary, opportunities for career growth, and a dynamic and supportive work environment, this is an opportunity you won't want to miss.

To apply, please click on the link below to register as a candidate and submit your application.