Remote Customer Service Agent - Auto Dealer Support (Full-time, Michigan Residents)

Join the Morley Family: Delivering Extraordinary Experiences as a Remote Customer Service Agent

Are you looking for a career that leverages your computer and problem-solving skills? Do you want to be part of a dynamic team that values humility, inclusivity, and attention to detail? Morley, a leading company in delivering exceptional experiences, is seeking a full-time Remote Customer Service Agent - Auto Dealer Support. As a Michigan resident, you'll have the opportunity to work from home and be part of a talented team that supports automotive dealerships with their orders and inquiries.

About the Role

As a Remote Customer Service Agent - Auto Dealer Support, you'll be the primary point of contact for automotive dealerships needing assistance with their orders. You'll provide top-notch service over the phone, using your computer skills to research requests, track vehicle shipments and orders, and assist with car warranties. Your excellent problem-solving skills will enable you to resolve customer issues efficiently and effectively.

Key Responsibilities

• Provide fantastic service to automotive dealerships over the phone, via chat, email, and other communications as needed.
• Utilize your computer skills to research requests related to profile assistance, track vehicle shipments and orders, and assist with car warranties.
• Escalate critical orders and provide timely and accurate solutions to customer inquiries.
• Maintain a positive and upbeat attitude, even in challenging situations.
• Meet deadlines and adhere to the scheduled work hours, ensuring reliable and consistent performance.

Essential Qualifications

To succeed in this role, you'll need:

• A high school diploma or equivalent.
• Two or more years of customer service experience, preferably in a call center, retail, restaurant, or hospitality environment.
• Excellent computer, typing, and phone skills, with the ability to speak and type proficiently at the same time.
• Strong problem-solving skills, with the ability to act as a consultant and resolve customer issues.
• A solid work ethic, with the ability to meet deadlines and maintain a high level of productivity.
• Excellent organizational and interpersonal skills, with strong attention to detail.

Preferred Qualifications

While not required, the following qualifications are highly desirable:

• A degree in a relevant or related field.
• Experience in the automotive industry, which can be beneficial in understanding the specific needs and challenges of automotive dealerships.

Remote Work Requirements

To work from home as a Remote Customer Service Agent, you'll need:

• To be a Michigan resident.
• High-speed internet access at home, connected via Ethernet or landline.
• A cellular phone.
• A secluded and distraction-free work environment that enables you to focus on your work.

The Remote Experience

At Morley, we understand the importance of a well-equipped home office. Our remote associates have the tools and resources they need to succeed. You can get a glimpse of a typical day in the life of a remote associate by watching our video: https://insde.co/7i4q.

Why Join Our Morley Family?

At Morley, we believe that the value of your employment goes beyond your paycheck. We offer a comprehensive total compensation package that includes:

Health & Wellness Benefits

• Medical and prescription coverage, including free annual physicals.
• Dental and vision insurance.
• Paid time off.
• Associate wellness program, which rewards you for getting your annual wellness checkup.
• Programs to help you quit tobacco use and manage chronic conditions.

Financial Benefits

• 401(k) with match.
• Flexible spending account.
• Life insurance.
• Short- and long-term disability insurance.

Benefits to Make Your Life Easier

• Teladoc: Free online access to doctors 24/7.
• 24/7 nurse help desk.
• Patient advocacy: Free 24/7 help with benefit questions and claims issues.
• Family, financial, and estate guidance services.

About Morley

Our mission is to deliver extraordinary experiences by leading with humility, embracing everyone, sweating the details, and moving mountains. We're committed to creating an inclusive, caring, and respectful work environment that values diversity and promotes equal opportunities. Learn more about Morley from our associates' perspective: https://morley.goodseeker.com/c/morley.

Career Growth Opportunities

At Morley, we're committed to helping our associates grow and develop in their careers. As a Remote Customer Service Agent, you'll have the opportunity to develop your skills and expertise, taking on new challenges and responsibilities as you progress in your role.

Training and Support

We'll provide you with comprehensive training to ensure your success in this role. Our training program includes:

• Five weeks of instructor-led training, covering the essential skills and knowledge you need to succeed.
• Four weeks of hands-on training, where you'll work on real calls and develop your skills in a supportive environment.
• Ongoing support and coaching to help you continue to grow and develop in your role.

Schedule

As a Remote Customer Service Agent, you'll be required to work a set schedule, which includes:

• Training: 8 hours/day, Monday - Friday, between 8 a.m. and 5:30 p.m. Eastern time.
• Work schedule: Shifts between 8 a.m. and 8 p.m. Eastern time, Monday - Friday. No weekends!

Conclusion

If you're looking for a challenging and rewarding career as a Remote Customer Service Agent - Auto Dealer Support, we encourage you to apply. At Morley, we're committed to delivering extraordinary experiences, and we're looking for talented individuals like you to join our team. With our comprehensive training program, competitive compensation package, and opportunities for career growth, you'll have everything you need to succeed. Apply now and start your journey with Morley!