Customer Service Representative - Remote - Full Benefits - Healthcare Quality Improvement

Join Our Team: Make a Difference in Healthcare with Arsenault

Are you a motivated and customer-focused individual looking for a new challenge? Do you value helping others and making a positive impact in your community? At Arsenault, we're committed to improving lives through healthcare quality and clinical expertise. We're seeking a talented Customer Service Representative to join our team and help us deliver exceptional service to our customers.

About Us

Arsenault is a rapidly growing national quality improvement and care management organization. We work tirelessly to ensure that over 20 million people receive the right care, at the right time, in the right setting. Our mission-driven approach and people-focused culture make us a great place to work and grow your career.

Our Mission

At Arsenault, we're dedicated to improving lives through healthcare quality and clinical expertise. We believe that everyone deserves access to high-quality care, and we're committed to making a positive impact in the lives of individuals across the country.

The Role

As a Customer Service Representative with our Review Team, you'll play a critical role in delivering exceptional service to our customers. Your responsibilities will include:

• Interacting with beneficiaries and providers via our helpline, responding to their inquiries, and resolving issues in a timely and professional manner.
• Creating, formatting, and proofreading letters to ensure accuracy and clarity.
• Managing and maintaining timely communication with customers, including responding to phone calls, emails, and other correspondence.
• Utilizing internal quality control tools to assess individual work and team processes.
• Providing intake for all appeals received by Arsenault, ensuring accurate and timely processing.
• Building and maintaining effective working relationships with internal and external customers.
• Identifying areas for potential improvement and participating in process improvement initiatives.

Perks and Benefits

At Arsenault, we offer a comprehensive benefits package to support your overall well-being and career growth. Our benefits include:

• Fully remote position with flexible scheduling, including rotational shifts available for EST, CT, or PST.
• Full benefits package, effective the first month following your hire date, including medical, dental, vision, and more.
• Paid time off for a great work-life balance.
• 401(k) with match and no vesting period.
• Opportunities for career growth and professional development.

Qualifications

To succeed in this role, you'll need:

Essential Qualifications

• High school diploma or equivalent.
• Excellent verbal communication skills, with a courteous and patient demeanor.
• Good grammar, punctuation, spelling, hyphenation, and written communications skills.
• Customer-focused, results-oriented, and capable of building and maintaining relationships with internal and external customers.
• General knowledge of a PC-based computer system, with the ability to learn additional software packages as needed.
• Ability to multi-task, prioritize assignments, and work independently.

Preferred Qualifications

• Post-high school business courses.
• Medical terminology experience.
• Prior work in a healthcare setting or medical terminology.
• Previous data entry or other clerical experience.

Experience

We recommend two to three years of clerical experience, including word processing, various filing systems, and telephone customer service responsibilities.

What We Offer

At Arsenault, we're committed to providing a supportive and inclusive work environment that fosters growth and development. Our company culture is built on:

• People-focused approach, with a emphasis on employee well-being and satisfaction.
• Mission-driven culture, with a focus on making a positive impact in the lives of individuals across the country.
• Opportunities for career growth and professional development.
• Comprehensive benefits package.

Why Join Us?

If you're looking for a challenging and rewarding role that makes a difference in the lives of others, we encourage you to apply. At Arsenault, you'll have the opportunity to:

• Make a positive impact in the lives of individuals across the country.
• Grow your career and develop new skills.
• Work with a talented and dedicated team.
• Enjoy a comprehensive benefits package and flexible work arrangements.

How to Apply

If you're excited about this opportunity and believe you have the skills and experience we're looking for, please submit your application. We can't wait to hear from you!

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made as required by law in an attempt to enable an individual with a disability to perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit for prolonged periods of time; key and/or control objects; interact extensively with internal and external customers; occasionally lift and/or move objects weighing up to 10 pounds; and occasionally travel within the state.