Customer Service Representative - Work From Home - Elevate Customer Experiences with a Global Experience Company

Join the Everise Family: Where Customer Experience Meets Innovation and Diversity

Welcome to Everise, a global experience company dedicated to elevating customer experiences for people around the world. As a member of our team, you'll be part of a people-first organization that celebrates diversity, incubates innovation, and strives for excellence in everything we do. Our mission is to deliver happiness to millions of customers globally, and we achieve this through our specialty sectors: healthcare, travel, technology, and financial services. With a robust work-from-home program and 13 centers worldwide, we're committed to creating a work environment that's inclusive, supportive, and rewarding.

About Our Culture and Values

At Everise, we believe that great things happen when we work with people who think differently from us. Our culture is built on the principles of diversity, inclusion, and innovation. We celebrate all cultures for their uniqueness and strengths, and we're dedicated to creating a workplace where everyone feels valued, respected, and empowered to succeed. Our 4.5/5 rating on Glassdoor and growing wall of Best Place to Work awards are a testament to our investment in our culture and people.

Position Purpose: Deliver Exceptional Customer Service from the Comfort of Your Home

We're seeking a highly skilled and compassionate Customer Service Representative to join our work-from-home team. As a Customer Service Representative, you'll take your exemplary customer service skills, patience, understanding, and compassion to answer inbound phone calls for our clients' members. You'll provide top-notch support, answering questions related to healthcare benefits, and ensuring that every customer interaction is positive, informative, and memorable.

Key Responsibilities:

• Professionally handle a high volume of incoming calls, providing exceptional customer service and support.
• Thoroughly and efficiently gather customer information, assess and fulfill customer needs, and educate customers where applicable regarding products and services.
• Utilize and navigate multiple systems simultaneously, ensuring seamless and efficient customer interactions.
• Be dependable and meet all attendance requirements, demonstrating a strong commitment to your role and our team.
• Resolve customer issues via one-call resolution guidelines and/or escalated process, ensuring prompt and effective solutions.
• Meet or exceed company and client performance metrics, striving for excellence in every customer interaction.
• Maintain a balance between company policy and client benefit in decision-making, ensuring that every customer interaction is aligned with our values and mission.
• Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers.
• Compile and document customer information as required, ensuring accurate and up-to-date records.
• Accept and embrace changes within the current business environment, demonstrating adaptability and flexibility.

Requirements and Qualifications

To succeed in this role, you'll need:

Essential Qualifications:

• A dedicated area to work from in your home, ensuring a professional and distraction-free environment.
• Internet speed requirement of 20 Mb/s for download speeds and 10 Mb/s for upload speeds (wireless access is not permitted).
• Demonstrated passion for excellence with respect to treating and caring for customers, ensuring that every interaction is positive and memorable.
• Strong decision-making and analytical abilities, enabling you to effectively assess and resolve customer issues.
• Ability to identify customer needs and clearly articulate products and services, ensuring that every customer interaction is informative and supportive.
• Schedule flexibility to include weekends, evenings, possible holidays, and occasional overtime, demonstrating adaptability and commitment to your role.
• Highly developed sense of integrity and commitment to customer satisfaction, ensuring that every customer interaction is aligned with our values and mission.
• Meet all attendance and dependability requirements, demonstrating a strong commitment to your role and our team.
• Be a team player, collaborating with colleagues to achieve shared goals and objectives.

Preferred Qualifications:

• Previous experience in customer service or a related field, demonstrating a strong understanding of customer needs and expectations.
• Familiarity with healthcare benefits and related products and services, enabling you to provide informed and supportive interactions.
• Excellent communication and interpersonal skills, ensuring that every customer interaction is positive, informative, and memorable.

What We Offer

At Everise, we're committed to creating a work environment that's supportive, inclusive, and rewarding. Here are just a few benefits and perks we offer:

• Competitive compensation and benefits package, including medical, dental, vision, and 401K benefits.
• Earned PTO and flexible scheduling, enabling you to balance your work and personal life.
• Opportunities for career growth and professional development, ensuring that you can achieve your goals and aspirations.
• A dynamic and supportive work environment, where you'll be valued, respected, and empowered to succeed.
• The chance to work with a global experience company, delivering happiness to millions of customers around the world.

Why Join Everise?

At Everise, we're dedicated to creating a workplace where everyone feels valued, respected, and empowered to succeed. Here are just a few reasons why you should join our team:

• We're a people-first organization, prioritizing the well-being and success of our employees.
• We're committed to diversity, inclusion, and innovation, ensuring that every employee feels valued and respected.
• We offer opportunities for career growth and professional development, enabling you to achieve your goals and aspirations.
• We're a global experience company, delivering happiness to millions of customers around the world.

How to Apply

If you're passionate about delivering exceptional customer service and want to join a global experience company that's dedicated to elevating customer experiences, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to welcome you to the Everise family!

Everise is an equal-opportunity employer, committed to diversity, inclusion, and innovation. We welcome applications from candidates of all backgrounds, experiences, abilities, and perspectives.