Customer Service Representative - Flexible Remote and In-Office Work Arrangements for Exceptional Client Experience

Join the CR&R Incorporated Team as a Customer Service Representative

Are you passionate about delivering outstanding customer experiences and looking for a role that offers flexibility and growth opportunities? Look no further than CR&R Incorporated, a leading provider of waste and recycling services in Orange County, California. We're seeking a highly skilled and motivated Customer Service Representative to join our team, with the option to work remotely or in our office.

About CR&R Incorporated

At CR&R Incorporated, we're dedicated to providing exceptional waste and recycling services to our residential and commercial customers. With a strong commitment to customer satisfaction, environmental sustainability, and community involvement, we're a leader in the industry. Our team is built on a foundation of integrity, respect, and teamwork, and we're looking for individuals who share these values.

Position Overview

As a Customer Service Representative at CR&R Incorporated, you'll play a critical role in delivering exceptional customer experiences through our call center. You'll be responsible for answering a high volume of incoming calls from residential and commercial customers, addressing their concerns, and providing solutions to their problems. If you're a customer-focused and results-driven individual with excellent communication skills, we want to hear from you!

Key Responsibilities:

• Managing a large volume of inbound calls in a timely and efficient manner (75-120 calls per day)
• Identifying customer needs, clarifying information, researching issues, and providing solutions
• Maintaining accurate records in our call center database by entering information
• Following all communication procedures, policies, and guidelines during every customer interaction
• Providing exceptional customer service in a professional, positive, and efficient manner
• Effectively addressing customer complaints and concerns in a timely and resolution-focused manner
• Collaborating with internal teams to resolve customer issues and improve overall customer experience

Candidate Qualifications:

Essential Qualifications:

• Minimum one year of call center experience
• High school diploma or GED
• In-person and/or phone customer service experience
• Excellent communication skills (oral and written)
• Intermediate-level proficiency in Microsoft Office
• Ability to work in a fast-paced, dynamic environment with a high volume of calls

Preferred Qualifications:

• Bilingual English/Spanish
• Experience working in a waste and recycling industry
• Knowledge of customer relationship management (CRM) software

Skills and Competencies:

To succeed as a Customer Service Representative at CR&R Incorporated, you'll need:

• Strong communication and interpersonal skills
• Excellent problem-solving and analytical skills
• Ability to work in a team environment and build strong relationships with customers and colleagues
• Strong attention to detail and organizational skills
• Flexibility and adaptability in a fast-paced, dynamic environment

Career Growth Opportunities and Learning Benefits:

At CR&R Incorporated, we're committed to the growth and development of our team members. As a Customer Service Representative, you'll have opportunities to:

• Develop your skills and knowledge through ongoing training and coaching
• Advance to leadership roles or specialized positions within the company
• Participate in employee recognition and reward programs
• Enjoy a comprehensive benefits package, including medical, dental, and vision insurance, short and long-term disability insurance, and a 401(k) plan with a generous company match

Work Environment and Company Culture:

At CR&R Incorporated, we pride ourselves on a positive and supportive work environment that values:

• Teamwork and collaboration
• Customer satisfaction and loyalty
• Integrity and respect
• Environmental sustainability and community involvement

Compensation, Perks, and Benefits:

We offer a comprehensive compensation package that includes:

• Competitive salary and benefits
• Flexible remote and in-office work arrangements
• Comprehensive medical, dental, and vision insurance
• Short and long-term disability insurance
• 401(k) plan with a generous company match
• Employee discount program

EEO Statement:

CR&R Incorporated is an equal opportunity employer. We welcome applications from diverse candidates and are committed to providing a work environment that is inclusive and respectful of all employees.

How to Apply:

If you're a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!