**Experienced Customer Service Representative - Remote Opportunity with a Leading Financial Institution in Phoenix, AZ**

Join a Dynamic Team and Launch Your Career in Customer Service

Randstad, a global leader in matching top talent with innovative companies, is excited to present a unique opportunity for a skilled Customer Service Representative to join a prominent financial institution's team. This temporary-to-permanent role offers a chance to work from home in Phoenix, AZ, and be part of a respected organization that values exceptional customer experiences. As a Customer Service Representative, you will play a vital role in delivering outstanding service to customers, resolving queries, and providing support through inbound telephone calls.

About the Company and Industry

Our client is a large financial institution dedicated to providing top-notch services to individuals and businesses. With a strong commitment to customer satisfaction, they are seeking talented professionals to join their team and contribute to their mission. By working with this esteemed organization, you will have the opportunity to develop your skills, gain valuable experience, and be part of a dynamic team that values growth and innovation.

Key Responsibilities

• Handle inbound telephone calls from customers regarding Individual and Business-related tax compliance, delinquency, and general information requests and inquiries.
• Review taxpayer status and history, verify, gather, and update key information details, and document actions taken into multiple business systems.
• Educate taxpayers on current tax policies, submit requests for payment arrangements, and resolve Tier 1 level issues.
• Assist taxpayers in navigating the AZ Taxes website and self-servicing options.
• Prepare and submit electronic support requests according to department standard procedures.
• Escalate complex issues to Tier 2 Subject Matter Experts when necessary.
• Provide exceptional customer service, ensuring timely and professional resolution of customer inquiries.

Essential Qualifications and Skills

Education and Experience

• High school diploma or equivalent required.
• 2 years of experience in customer service, preferably in a call center or financial services environment.

Skills and Competencies

• Excellent Communication and Interpersonal Skills: Ability to effectively interact with customers, colleagues, and management.
• Active Listening and Empathy: Capacity to listen attentively to customers, understand their concerns, and provide empathetic support.
• Basic Computer and Software Skills: Proficiency in using CRM systems, Microsoft Office, and other software applications.
• Typing Skills: Accurate and efficient typing skills, with the ability to handle high-volume calls.
• Adaptability and Flexibility: Willingness to adapt to changing situations, priorities, and technologies.
• Problem-Solving and Analytical Skills: Ability to analyze problems, identify solutions, and make informed decisions.

Preferred Qualifications

• Experience with financial services, tax compliance, or government agencies.
• Familiarity with CRM systems and software applications.
• Certifications in customer service, financial services, or related fields.

Career Growth Opportunities and Learning Benefits

Randstad and our client are committed to supporting your career growth and development. This role offers:

• Temporary-to-Permanent Opportunity: Chance to transition into a permanent role with a leading financial institution.
• Comprehensive Training and Support: Ongoing training and coaching to enhance your skills and knowledge.
• Career Advancement Opportunities: Potential for career growth and advancement within the organization.
• Competitive Compensation and Benefits: Salary range of $19.99 - $20 per hour, plus a comprehensive benefits package, including health insurance, incentive programs, and 401K contribution.

Work Environment and Company Culture

As a remote customer service representative, you will have the flexibility to work from home in Phoenix, AZ. Our client values a positive and inclusive work environment, with:

• Flexible Work Arrangements: Opportunity to work from home and maintain a healthy work-life balance.
• Diverse and Inclusive Culture: A culture that celebrates diversity, equity, and inclusion.
• Collaborative Team Environment: A dynamic team that values collaboration, communication, and mutual support.

How to Apply

If you are a motivated and customer-focused professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to be considered for this role.

Equal Opportunity Employer: Randstad is an equal opportunity employer committed to diversity, equity, and inclusion. We welcome applications from qualified candidates of all backgrounds.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent, or permanent opportunities, no one works harder for you than Randstad.

Applications accepted on an ongoing basis until filled.