Experienced Bilingual Customer Care Specialist - Delivering Exceptional Service in a Dynamic and Growth-Oriented Environment

Join a Community that Cares: Launch Your Career as a Customer Care Specialist at Assurant

At Assurant, we believe that our employees are the key to our success. That's why we're committed to creating a work environment that is supportive, inclusive, and empowering. As a Customer Care Specialist, you'll be at the forefront of delivering exceptional service to our customers, and you'll have the opportunity to grow and develop your skills in a dynamic and growth-oriented company.

About Assurant

Assurant is a Fortune 500 company that protects and secures the places people live and the things they buy. With approximately 16,000 employees in 21 countries across North America, Latin America, Europe, and Asia-Pacific, we're dedicated to helping keep life running smoothly for more than 300 million people around the world. We protect 38 million mobile devices, 40 million motor vehicles, 80 million appliances, and 36 million mortgages. And that's just the beginning.

What You'll Do as a Customer Care Specialist

As a Customer Care Specialist, you'll be the voice of our organization and our clients. You'll be highly valued as our customer's primary point of contact, and you'll care about helping others. Your main goal will be to exceed customer expectations at every turn, listening to their concerns, and resolving their issues in a timely and professional manner.

Key Responsibilities:

• Handle in-bound calls from customers, researching and resolving loan-level inquiries in hazard insurance, mortgage banking, and property loss.
• Listen to customers' concerns, showing empathy and understanding while resolving their issues.
• Take the initiative to truly understand customers' current challenges, solve them, and use your expertise to proactively help them avoid future challenges.
• Participate in special projects, assume new responsibilities, and adjust priorities as requested.
• Utilize technology to multitask, including call handling, loan-level review, and call documentation.

What We Offer

At Assurant, we're committed to investing in our employees. Here are just a few of the benefits and perks you can expect:

Competitive Compensation and Benefits:

• Competitive starting pay in a highly motivated pay-for-performance environment.
• Generous paid-time-off package with 23 total days, including holidays, within your first year.
• Undergraduate tuition reimbursement programs.
• Various work schedules and potential to work from home.
• Stock purchasing options along with a 401k and additional financial resources.
• Potential to share in the company's success through a performance bonus.
• Health, dental, and personal wellness plans.

Career Growth and Learning Opportunities:

• Opportunity to learn, grow, and advance within our Fortune 500 company.
• Robust paid training environment to learn the business, systems, policies, and how to effectively engage and resolve customer challenges.
• Training will be a combination of classroom, online, and side-by-side observations.

Why You Should Consider This Role

If you're looking for a challenging and rewarding role that allows you to make a difference in people's lives, then this might be the perfect opportunity for you. Here are just a few reasons why:

What You'll Love:

• The diversity - every day and every customer is different.
• The opportunity to demonstrate your unique problem-solving abilities to our customers and to the rest of your team.
• The difference in the value Assurant places on great customer service and the recognition you'll receive from our customers and our leaders when you exceed our customer's expectations.

The Ideal Candidate:

• Must be fully bilingual in English and Spanish.
• Strong attention to detail.
• Great conversation skills and ability to WOW customers on every call.
• Excellent verbal, written, and listening skills.
• Relentless drive to own the customer's problem and resolve it.
• Ability to adapt well to change.
• Ability to work well in a fast-paced environment.
• Ability to think outside of the box to resolve problems.
• Ability to multitask using technology, including call handling, loan-level review, and call documentation.
• Minimum high school diploma or GED, and 1 year of work experience required.
• College degree with 0-1 year of work experience, preferred.

Our Work Environment and Company Culture

At Assurant, we're committed to creating a work environment that is supportive, inclusive, and empowering. Our offices are a community of people passionate about engaging and helping people across the country. We value diversity, equity, and inclusion, and we're dedicated to providing a workplace where everyone feels welcome and valued.

How to Apply

If you're excited about the opportunity to join our team as a Customer Care Specialist, we encourage you to apply today! Please submit your application, including your resume and cover letter, to [insert contact information]. We can't wait to hear from you!