**Experienced Remote Medical Customer Service Specialist - Patient Advocacy and Support in Healthcare Industry**

Join Our Passionate Team as a Remote Medical Customer Service Specialist

Are you a creative and flexible problem-solver with a passion for delivering exceptional patient experiences? Do you want to be part of a dynamic team in the healthcare industry, making a positive impact on people's lives? We're looking for a highly skilled and empathetic Remote Medical Customer Service Specialist to join our team! As a patient advocate, you will play a critical role in ensuring our patients receive the best possible care and support.

About Our Company and Culture

Our company is dedicated to providing top-notch healthcare services, and we're committed to creating a positive and supportive work environment for our team members. We believe in fostering a culture of empathy, compassion, and innovation, where everyone feels valued and empowered to make a difference. As a remote team member, you'll enjoy the flexibility to work from home and be part of a collaborative and dynamic team.

Job Summary

We're seeking a highly skilled and experienced Remote Medical Customer Service Specialist to provide exceptional support to our patients and client facilities. As a key member of our team, you will handle inbound and outbound calls, resolve issues, and provide solutions to ensure a positive patient experience. You'll also participate in regular departmental meetings, facility town halls, and individual meetings to provide feedback on customer service operations and process improvement strategies.

Key Responsibilities:

• Handle inbound and outbound calls from patients and client facilities, listening, empathizing, and solving issues or escalating to the next level using sound judgment
• Navigate computer screens to notate and effectuate a positive patient experience
• Perform administrative duties, including managing email, completing assignments, and other duties
• Actively participate in regular departmental meetings, facility town halls, and individual meetings to provide feedback on customer service operations and process improvement strategies
• Collaborate with team members to identify areas for improvement and implement process changes to enhance patient satisfaction
• Maintain accurate and up-to-date knowledge of medical terminology, insurance claim filing, and revenue cycle processes

Requirements and Qualifications

Essential Qualifications:

• Be at least 18 years old with a high school diploma or GED
• Demonstrated ability to navigate a computer and perform administrative duties
• Detail-oriented, analytical, and creative problem-solving skills
• Proven track record of being positive, solution-oriented, and having a great sense of humor
• Ability to type at least 30 words per minute
• Reliable and consistent transportation
• Ability to pass a background check and a drug screen

Preferred Qualifications:

• Previous medical office experience, including working knowledge of revenue cycle, medical terminology, and insurance claim filing
• Billing or other revenue cycle certifications
• Experience working in a customer service or patient advocacy role

What We Offer

We're committed to providing a comprehensive benefits package and a supportive work environment that allows you to grow and thrive. Here are some of the rewards and benefits you can expect:

Compensation and Benefits:

• Starting pay: $15.50/hr - $18.00/hr
• Cash bonuses (based on facility performance) up to $750.00 per quarter
• Health Insurance Benefits (Medical, Dental, Vision, Flexible Spending Account, Short and Long Term Disability)
• Paid vacation days
• Paid sick leave
• 6 paid holidays plus two personal holidays

Perks and Discounts:

• Extra perks and discounts (discounts for shopping and entertainment, tuition reimbursement, adoption reimbursement, Employee Assistance Program)
• Promotional opportunities
• An employee-friendly environment focused on patient satisfaction

Training and Development

We're committed to helping you grow and develop your skills. Our comprehensive training program includes:

• Three weeks of training, Monday-Friday from 8:00am - 4:30pm (CST time zone)
• Ongoing coaching and feedback to ensure your success
• Opportunities for professional growth and development

Why Join Our Team?

We're looking for talented and compassionate individuals who share our passion for delivering exceptional patient experiences. As a Remote Medical Customer Service Specialist, you'll have the opportunity to:

• Make a positive impact on people's lives
• Work with a dynamic and supportive team
• Enjoy a flexible and remote work environment
• Grow and develop your skills
• Receive a comprehensive benefits package

How to Apply

If you're a motivated and empathetic individual who is passionate about delivering exceptional patient experiences, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to welcome you to our team!