Customer Service Lead (Sunday - Thursday) - Premium Apparel E-commerce Industry

Join the REVOLVE Team: Where Fashion Meets Innovation

REVOLVE is a next-generation fashion retailer that's redefining the industry for Millennial and Generation Z consumers. As a trusted, premium lifestyle brand, we're a go-to online source for discovery and inspiration, offering over 45,000 apparel, footwear, accessories, and beauty styles. Our dynamic platform connects millions of consumers, thousands of global fashion influencers, and more than 500 emerging, established, and owned brands. With 16 years of investment in technology, data analytics, and innovative marketing and merchandising strategies, we've built a powerful platform and brand that's connecting with the next generation of consumers.

About Our Culture and Values

At REVOLVE, we're a team of 1,000+ individuals based in Cerritos, California, who are motivated by getting the company to the next level. We're a dynamic bunch that thrives in a fast-paced work environment, and we're looking for high-energy, diverse, bright, creative, and flexible individuals who share our passion for fashion and customer satisfaction. In return, we promise to keep REVOLVE a company where inspired people will always thrive.

Take a Behind-the-Scenes Look at REVOLVE

Ever wondered what it's like to work at REVOLVE? Check out our Instagram @REVOLVEcareers or #lifeatrevolve to get a glimpse into our corporate lifestyle.

Job Summary: Customer Service Lead (Sunday - Thursday)

We're seeking a highly skilled and motivated Customer Service Lead to join our team! As a Customer Service Lead, you'll play a critical role in training and developing our customer service representatives, handling escalated customer calls, chats, and emails, and ensuring that our customers receive exceptional support. If you're passionate about delivering outstanding customer experiences and have a flair for leadership, we want to hear from you!

Key Responsibilities:

• Training and Development: Train and develop a team of customer service representatives to ensure they have the skills and knowledge needed to provide exceptional customer support.
• Escalation Management: Handle escalated customer calls, emails, and chats with professionalism and excellent support, resolving issues efficiently and effectively.
• Customer Communication: Respond to customer questions and comments via phone, email, and live chat with speed and professionalism, ensuring that company policies and ideals are upheld.
• Research and Resolution: Research and resolve customer complaints to ensure customer retention and satisfaction, following up on all written correspondence and escalating to the customer service manager on duty as necessary.
• Collaboration: Coordinate and follow up with other departments to ensure problem resolution, working together with other customer service team members to promote an environment of customer satisfaction.
• System Navigation: Navigate proficiently through multiple systems, keeping current with new policies and procedures and training customer service representatives accordingly.

Requirements and Qualifications:

Essential Qualifications:

• Experience: High school diploma required; some college or associate's degree preferred.
• Technical Skills: Proficiency in Microsoft Word and Excel; experience with website navigation a plus.
• Communication Skills: Strong verbal and written communication skills, with the ability to give and receive honest and direct feedback.
• Customer Orientation: Strong customer orientation with a desire and willingness to help; ability to work in a team environment.
• Typing Speed: Type 50+ words per minute.

Preferred Qualifications:

• Experience: 2+ years in customer service, help desk, or call center experience in a retail environment; 1+ year of team leadership experience.
• Typing Speed: Type 60+ words per minute.
• Working Knowledge: Working knowledge of website navigation.

What We Offer:

Compensation and Benefits:

We offer a competitive hourly rate of $25.00 to $30.00 per hour, depending on experience. Our benefits package includes:

• Opportunities for career growth and professional development.
• Comprehensive training programs to help you succeed in your role.
• A dynamic and supportive work environment.
• Flexible scheduling and work-life balance.

Work Environment and Culture:

Our office is located in Cerritos, California, and we offer a collaborative and innovative work environment that's perfect for individuals who thrive in a fast-paced setting. We're a team-oriented company that values diversity, inclusivity, and creativity.

How to Apply:

If you're passionate about delivering exceptional customer experiences and have a flair for leadership, we want to hear from you! Please submit your application, and we'll be in touch soon.

Don't miss this opportunity to join our team and be part of the next generation of fashion retail! Apply now and take the first step towards a rewarding career with REVOLVE.