Customer Service Representative - Hybrid Setup - Chicago, IL - Solving Challenges with Rust-Oleum's Innovative Team

Join the Legacy of Innovation at Rust-Oleum

Are you a customer-focused problem solver with a passion for delivering exceptional service? Do you thrive in a dynamic environment where no two challenges are the same? Look no further than Rust-Oleum, a global leader in protective paints and coatings, and The Mom Project's exciting partnership opportunity for a Customer Service Representative. This hybrid role combines 2 days of remote work with 3 days onsite in Chicago, IL, offering the best of both worlds for a talented and motivated individual.

About Rust-Oleum: A Legacy of Solving Challenges

Rust-Oleum's story began in 1921 when sea captain Robert Fergusson sought a solution to protect his ship from the elements. That quest for innovation has remained at the heart of our company, driving us to develop cutting-edge products and solutions that have made us a leader in our industry. With over 3000 talented team members worldwide, we pride ourselves on our creative and collaborative approach to problem-solving. Our commitment to excellence and customer satisfaction has earned us a reputation as a trusted partner for both home and industrial applications.

Our Culture: Collaboration, Innovation, and Customer Focus

At Rust-Oleum, we value a culture of collaboration, innovation, and customer focus. Our team members are encouraged to think creatively, share ideas, and work together to solve challenges. We prioritize customer satisfaction and strive to deliver exceptional service in every interaction. Our culture is built on a foundation of trust, respect, and open communication, and we're committed to providing opportunities for growth and development to our team members.

The Role: Customer Service Representative

As a Customer Service Representative at Rust-Oleum, you will be the face of our company for sales representatives, distributors, and dealers. Your mission will be to handle customer inquiries, resolve issues, and ensure that orders are on track and delivered on time. You will be an integral part of our team, working closely with colleagues to provide exceptional service and support. If you have a passion for customer service, a knack for problem-solving, and excellent communication skills, we want to hear from you!

Key Responsibilities:

• Provide exceptional customer service to sales representatives, distributors, and dealers, responding to inquiries, and resolving issues in a timely and professional manner
• Ensure that customer orders are accurate, complete, and delivered on time, working closely with internal teams to resolve any issues that may arise
• Develop and maintain a deep understanding of our products, services, and policies, using this knowledge to provide informed support to customers
• Utilize SAP or other CRM systems to manage customer interactions, track orders, and analyze data to identify trends and opportunities for improvement
• Collaborate with internal teams, including sales, operations, and logistics, to ensure seamless communication and issue resolution
• Identify and escalate complex issues to senior team members or management as needed
• Contribute to the development of processes and procedures to improve customer service and efficiency

Requirements and Qualifications

Essential Qualifications:

• 1-3 years of customer service or support experience, preferably in a B2B environment
• Strong Excel skills, with the ability to learn and utilize SAP or other CRM systems
• Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and internal stakeholders
• Ability to work in a fast-paced environment, handling multiple priorities and deadlines with ease
• Strong problem-solving skills, with the ability to analyze issues, identify solutions, and implement changes
• Diplomatic and professional demeanor, with the ability to handle challenging customer interactions

Preferred Qualifications:

• Experience with B2B customer support, particularly in the manufacturing or industrial sectors
• Familiarity with PC systems for order placement, pricing, and distribution
• Knowledge of customer service software and technologies, such as CRM systems and ticketing platforms

Career Growth and Learning Opportunities

Rust-Oleum is committed to the growth and development of our team members. We offer a range of learning and development opportunities, including:

• Atlas Learning and Development stipend, to support your ongoing education and training
• Mentorship and coaching programs, to help you grow in your role and develop new skills
• Cross-functional training, to broaden your knowledge and experience across different departments and functions
• Opportunities for advancement, as we promote from within and encourage talented team members to take on new challenges

Work Environment and Culture

At Rust-Oleum, we pride ourselves on a culture of collaboration, innovation, and customer focus. Our team members enjoy:

• A dynamic and supportive work environment, with a strong emphasis on teamwork and communication
• Opportunities for growth and development, with a commitment to promoting from within
• A comprehensive benefits package, including medical, dental, life, and vision insurance, disability coverage, and a pension plan
• A company-matched 401(k) plan, to help you plan for your future
• Flexible work arrangements, including a hybrid setup with 2 days remote and 3 days onsite

Compensation and Benefits

Rust-Oleum offers a comprehensive compensation and benefits package, including:

• Competitive salary, with opportunities for bonuses and performance-based incentives
• Medical, dental, life, and vision insurance, to support your health and wellbeing
• Disability coverage, to protect you in the event of illness or injury
• A pension plan, to provide a secure financial future
• A company-matched 401(k) plan, to help you plan for your retirement
• Flexible spending accounts, to support your healthcare and dependent care needs
• LegalShield, to provide access to legal support and guidance
• EAP, to support your mental health and wellbeing
• Child adoption benefits, to support your family's needs
• Atlas Learning and Development stipend, to support your ongoing education and training
• Mortgage Insider Program, to help you achieve your homeownership goals

Why Join Rust-Oleum?

At Rust-Oleum, we're passionate about solving challenges and delivering exceptional service to our customers. We're committed to providing a dynamic and supportive work environment, with opportunities for growth and development. If you're a customer-focused problem solver with a passion for innovation, we want to hear from you! Join our team and become part of a legacy of excellence and customer satisfaction.

Apply Now!

If you're excited about the opportunity to join Rust-Oleum as a Customer Service Representative, we encourage you to apply now! Please submit your application, including your resume and cover letter, to [insert contact information]. We can't wait to hear from you and explore how you can contribute to our team's success.