**Experienced Customer Service Representative - Architectural Panels & Steel Industry**

Join the Team at Paradise Architectural PANELS & STEEL

Paradise Architectural PANELS & STEEL is a pioneering manufacturer and distributor of premium architectural panels and steel products, dedicated to delivering exceptional quality and outstanding customer service. With our headquarters in Las Vegas, NV, we proudly serve clients across the United States, providing innovative solutions that meet the evolving needs of the construction and design industries. As a fast-growing company, we're committed to fostering a culture of excellence, integrity, and customer satisfaction.

About the Role

We're seeking a highly motivated and customer-focused individual to join our dynamic team as a Customer Service Representative. In this pivotal role, you'll be the primary point of contact for our valued clients, providing timely and accurate information about our products, services, and company policies. This is a full-time position with significant opportunities for growth and professional development within our organization.

Key Responsibilities

• Customer Engagement: Respond to customer inquiries via phone, email, and other communication channels, providing detailed information about our products, services, and company policies.
• Order Management: Process orders, quotes, and returns accurately and efficiently, ensuring seamless execution and timely delivery.
• Collaboration: Work closely with other departments, including sales, operations, and logistics, to resolve customer issues and ensure customer satisfaction.
• Record-Keeping: Maintain accurate and up-to-date records of customer interactions, transactions, and order status.
• Proactive Problem-Solving: Proactively identify and address customer needs, concerns, and issues to enhance their experience with our company.
• Product Knowledge: Stay current with product knowledge and industry trends to provide accurate and helpful information to customers.
• Administrative Tasks: Assist with administrative tasks such as data entry, filing, and organizing customer files.

Essential Qualifications

• Education: High school diploma or equivalent; college degree preferred.
• Experience: Minimum 1 year of experience in customer service or a related field.
• Communication Skills: Excellent communication and interpersonal skills, with the ability to effectively interact with customers, colleagues, and management.
• Problem-Solving: Strong problem-solving and decision-making abilities, with a focus on resolving customer issues efficiently.
• Technical Skills: Proficient in Microsoft Office and experience with CRM software is a plus.
• Work Environment: Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Attention to Detail: Strong attention to detail and organizational skills, with a focus on accuracy and efficiency.

Preferred Qualifications

• Industry Experience: Experience in the manufacturing or construction industry is highly desirable.
• Technical Knowledge: Familiarity with architectural panels and steel products is a plus.
• Certifications: Relevant certifications or training in customer service, sales, or a related field are highly valued.

What We Offer

At Paradise Architectural PANELS & STEEL, we're committed to providing a supportive and inclusive work environment that fosters growth, learning, and career advancement. Our benefits package includes:

• Competitive Salary: A competitive salary range that reflects your skills and experience.
• Comprehensive Benefits: Health, dental, and vision insurance, as well as paid time off and holidays.
• Retirement Plan: A 401(k) retirement plan with company match.
• Growth Opportunities: Opportunities for growth and career advancement within the company.
• Professional Development: Ongoing training and development programs to enhance your skills and knowledge.

Our Culture

At Paradise Architectural PANELS & STEEL, we pride ourselves on our positive and supportive work culture. We value:

• Teamwork: Collaboration and teamwork across departments and functions.
• Integrity: Honesty, transparency, and ethics in all our interactions.
• Customer Focus: A commitment to delivering exceptional customer service and satisfaction.
• Innovation: Encouraging creativity, innovation, and continuous improvement.
• Diversity and Inclusion: Fostering a diverse and inclusive work environment that values different perspectives and experiences.

How to Apply

If you're a dedicated and customer-focused individual looking for a challenging and rewarding career in the manufacturing industry, we encourage you to apply for our Customer Service Representative position. Join our team at Paradise Architectural PANELS & STEEL and help us continue to provide top-quality products and exceptional service to our valued customers.

Don't miss this opportunity to be part of a dynamic team that's shaping the future of architectural panels and steel products. Apply now and take the first step towards a fulfilling and successful career!