**Experienced Customer Service Representative - Remote Work from Home Opportunity with Comprehensive Benefits and Growth Potential**

Join Our Team: Customer Service Representative - Work From Home

We are seeking a highly skilled and compassionate Customer Service Representative to join our team on a permanent basis, working from the comfort of your own home. As a key member of our customer service team, you will have the opportunity to make a positive impact on the lives of our clients, providing exceptional service and support with benefit eligibility questions and prescription status inquiries.

About Our Company and Industry

Our company is a leading provider of health care services, dedicated to improving the lives of our members and customers. We are committed to delivering exceptional customer service, and we are looking for talented individuals like you to join our team. As a Customer Service Representative, you will be an integral part of our organization, working closely with our clients to resolve their concerns and provide personalized support.

Job Summary

This is a full-time remote position, requiring 35-40 hours of work per week, with a flexible schedule that includes Sunday to Sunday, 5:00 am - 10:00 pm local time. You will be required to work one of our 8-hour shift schedules during our typical business hours. We offer comprehensive training, which includes 4-5 weeks of standard training, Monday to Friday, 8:00 am - 5:00 pm CST.

Key Responsibilities

• Respond to inbound calls from clients regarding benefit eligibility questions and prescription status inquiries
• Educate and inform customers about their prescription benefits, plan usage, formulary, fees, and status of orders and claims
• Listen attentively to customer concerns, document required information in computer systems, and provide solutions and alternatives
• Make outbound phone calls to clients regarding prescription orders and remittance concerns
• Navigate multiple databases to resolve complex issues related to member prescriptions and pharmacy benefits

Essential Qualifications

• High School Diploma or Degree/GED (or higher) or equivalent work experience
• 1+ year of customer service experience, including providing service over the phone
• Proficiency in computer and Windows PC applications, including the ability to navigate and learn new and complex computer system functions
• Basic understanding of Microsoft Office Word and Microsoft Excel
• Ability to work any one of our 8-hour shift schedules during our typical business hours of Sunday - Sunday, 5:00 am - 11:00 pm local time

Preferred Qualifications

• Contact center experience
• Client service experience
• Expertise with Adult Learning in digital environments
• Experience working with digital systems and bodies (internet, chat, email)
• Health Care/Insurance environment (understanding of clinical terminology, medical plan records, or benefit program design)
• Community service, personality wellness, disease prevention, health promotion, and behavior modification (partnering with vulnerable populations)

Skills and Competencies

To succeed in this role, you will need to possess excellent communication and interpersonal skills, with the ability to empathize with customers and provide personalized support. You will also need to be highly organized, with strong problem-solving and analytical skills, and the ability to navigate complex computer systems.

Career Growth Opportunities and Learning Benefits

We are committed to the growth and development of our employees, and we offer a range of training and development programs to support your career goals. As a Customer Service Representative, you will have the opportunity to develop your skills and knowledge, and to take on new challenges and responsibilities.

Work Environment and Company Culture

We offer a flexible and supportive work environment, with a culture that values teamwork, communication, and customer satisfaction. As a remote worker, you will be able to work from the comfort of your own home, with the support of our team and technology.

Compensation, Perks, and Benefits

We offer a comprehensive compensation package, including competitive salary, benefits, and perks. Our benefits package includes:

• Competitive salary
• Comprehensive health insurance
• Retirement savings plan
• Paid time off
• Flexible work schedule

Telecommuting Requirements

• Dedicated workspace established that is split from other living areas and provides data privacy
• Ability to keep all company-sensitive papers secure (if applicable)
• Must have a site that can receive a UnitedHealth Group-approved fast link or leverage an existing high-speed internet service
• Must have the ability to link directly into the web via a hard wire (either directly to modem or router)

How to Apply

If you are a motivated and compassionate individual with a passion for customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, and we will be in touch to discuss your qualifications further.

We look forward to hearing from you and exploring how you can join our team as a Customer Service Representative - Remote Work from Home Opportunity!