Data Entry Representative - Remote Electronic Health Record (EHR) File Technician - Evernorth Care Group - Arizona

Join the Evernorth Care Group Team as a Data Entry Representative - Remote Electronic Health Record (EHR) File Technician

We are seeking a highly organized and detail-oriented Data Entry Representative - Remote Electronic Health Record (EHR) File Technician to join our team at Evernorth Care Group, a leading provider of healthcare services. As a remote-based employee, you will have the opportunity to work from the comfort of your own home in Arizona, providing critical support to our multi-disciplinary team. If you have a passion for healthcare, excellent communication skills, and experience with Electronic Health Records (EHRs), we encourage you to apply for this exciting opportunity.

About Evernorth Care Group

Evernorth Care Group is a renowned healthcare organization dedicated to delivering high-quality patient care and exceptional customer service. Our team of healthcare professionals is committed to providing innovative solutions that improve the health and well-being of our patients. We value a culture of collaboration, respect, and continuous learning, and we are seeking a talented Data Entry Representative to join our team.

Job Summary

As a Data Entry Representative - Remote Electronic Health Record (EHR) File Technician, you will play a vital role in ensuring the accurate and timely filing of complex health information, including clinical records, in the correct patient EHR. You will work independently with minimal direct supervision, utilizing your knowledge of medical terminology, EHR systems, and established protocols to deliver high-quality results. Your exceptional customer service skills and ability to work autonomously will enable you to provide professional, courteous, and friendly assistance to our internal customers.

Key Responsibilities:

• Ensures accurate placement of complex health information, including clinical records, in the correct patient EHR within identified timeframes to ensure current patient information is available for continuity and quality of patient care.
• Files documents accurately in the EHR according to approved filing structure, adapts to changes in processes, and meets quality standards of 98% accuracy.
• Ability to reach and maintain 85-100% quality assurance trust level in current EHR.
• Ability to achieve precise filing at a rate of 55 pages per hour.
• Prioritizes daily work to include problem-solving and decision-making, independently, with minimal direct supervision.
• Manages own time and work, understands and follows through with minimal direction from supervisor, clinicians, colleagues, and peers.
• Researches patient information in computer to determine location of care, Medical Record Number, Medical Identification Number, medical terminology, etc.
• Evaluates issues and makes decisions autonomously for less complex issues; seeks guidance from supervisor for complex issue resolution.
• Performs quality assurance activities to ensure accuracy of filing.
• Appropriately tasks providers for review of scanned documents per accepted protocol.
• Demonstrates a positive customer service approach in all internal and external customer experiences.
• Identifies opportunities for self-development and understands expectations of developing additional competencies.
• Shares information or concerns openly and honestly.

Essential Qualifications:

• High School diploma or GED required.
• General understanding of medical terminology, including knowledge of diagnostic and therapeutic studies and tests, specialty names, etc.
• One year of customer service experience in healthcare and PC skills required.
• A minimum of one year of Health Information Technology experience preferred.
• Previous EHR experience required; Hyland OnBase Unity Client experience preferred.
• Ability to convey information to customers in a warm, clear, concise manner.
• Good oral and written communication skills required.
• Demonstrates positive customer service behaviors.

Skills and Competencies:

• Excellent attention to detail and organizational skills.
• Strong communication and interpersonal skills.
• Ability to work independently with minimal supervision.
• Proficiency in EHR systems and medical terminology.
• Analytical and problem-solving skills.
• Customer service skills and ability to provide exceptional support.

Career Growth Opportunities and Learning Benefits:

At Evernorth Care Group, we are committed to the growth and development of our employees. We offer a range of training and development programs, including:

• Comprehensive onboarding program.
• Ongoing training and support.
• Opportunities for professional growth and advancement.
• Competitive salary and benefits package.

Work Environment and Company Culture:

We offer a remote work environment that allows you to work from the comfort of your own home in Arizona. Our company culture is built on a foundation of respect, collaboration, and continuous learning. We value our employees and strive to create a positive and supportive work environment.

Compensation, Perks, and Benefits:

We offer a competitive salary and benefits package, including:

• Competitive hourly rate.
• Comprehensive benefits package, including medical, dental, and vision coverage.
• Paid time off and holidays.
• Opportunities for professional growth and advancement.

Conclusion:

If you are a detail-oriented and organized individual with a passion for healthcare and excellent communication skills, we encourage you to apply for this exciting opportunity as a Data Entry Representative - Remote Electronic Health Record (EHR) File Technician at Evernorth Care Group. Join our team and contribute to delivering high-quality patient care and exceptional customer service.

Apply now and take the first step towards a rewarding career in healthcare!