**Experienced Outbound Customer Service Representative - Remote Healthcare Payer Solutions Specialist**

Join our dynamic team of innovators and change-makers as we revolutionize the healthcare industry with cutting-edge cost management solutions. As a valued member of our team, you will embark on a journey of growth, learning, and inspiration, where your unique perspective and skills will be celebrated and empowered to drive positive change. **About Us** At [Company Name], we have been a trusted partner to healthcare payers for over 40 years, dedicated to understanding their needs and crafting innovative solutions that enhance competitiveness and foster positive change. Our rich legacy is built on a foundation of diversity, inclusion, and belonging, where mutual respect and collaboration thrive, and every talented individual can contribute and excel. **Our Culture** We believe that our employees are the driving force behind our success, and we are committed to creating a workplace where bright minds come to shine. Our company culture is built on the following core values: * **Diversity and Inclusion**: We celebrate the unique perspectives and experiences that our employees bring to the table, and we strive to create a workplace where everyone feels valued and respected. * **Innovation**: We encourage creativity, experimentation, and risk-taking, and we empower our employees to think outside the box and develop innovative solutions to complex problems. * **Collaboration**: We believe that teamwork is essential to our success, and we foster a culture of open communication, mutual respect, and collaboration. **Job Summary** We are seeking an experienced Outbound Customer Service Representative to join our team of healthcare payer solutions specialists. As a key member of our customer service team, you will be responsible for engaging with customers over the phone to verify and update demographic information, addressing a variety of customer inquiries promptly and effectively, and collaborating with other departments to resolve customer issues and operational challenges. **Responsibilities** As an Outbound Customer Service Representative, your key responsibilities will include: * Engaging with customers over the phone to verify and update demographic information * Addressing a variety of customer inquiries promptly and effectively to ensure satisfaction * Collaborating with other departments to resolve customer issues and operational challenges * Adhering to HIPAA regulations and upholding company values * Participating in ongoing training and development to enhance skills and knowledge * Working independently and as part of a team to achieve goals and objectives **Requirements** To be successful in this role, you will need: * **High School Diploma or GED**: A high school diploma or equivalent is required for this position. * **Minimum 6 months of customer service experience**: You will need a minimum of 6 months of customer service experience in an office or call center environment. * **Familiarity with medical and claim terminology**: You will need to have a basic understanding of medical and claim terminology. * **Strong communication, problem-solving, and organizational skills**: You will need to possess excellent communication, problem-solving, and organizational skills to effectively engage with customers and resolve issues. * **Ability to work independently and as part of a team**: You will need to be able to work independently and as part of a team to achieve goals and objectives. **Benefits** As a valued member of our team, you will enjoy a range of benefits, including: * **Competitive compensation and benefits packages**: We offer a competitive compensation package, including a base salary and quarterly performance-based bonuses. * **Incentive bonus program**: You will be eligible to participate in our incentive bonus program, which rewards employees for meeting and exceeding performance goals. * **Medical, dental, and vision coverage**: We offer comprehensive medical, dental, and vision coverage with low deductible and copay. * **Life insurance, short and long-term disability**: You will be eligible for life insurance, short and long-term disability coverage. * **401(k) with match**: We offer a 401(k) plan with a company match to help you save for your future. * **Generous Paid Time Off and company holidays**: You will enjoy a generous Paid Time Off policy and company holidays. * **Tuition reimbursement and Flexible Spending Account**: We offer tuition reimbursement and a Flexible Spending Account to help you achieve your career goals and manage your expenses. * **Employee Assistance Program**: You will have access to an Employee Assistance Program to support your mental and physical well-being. * **Summer Hours**: We offer flexible summer hours to help you balance your work and personal life. **Career Growth Opportunities** We are committed to helping our employees grow and develop their careers. As an Outbound Customer Service Representative, you will have opportunities to: * **Advance to leadership roles**: You will have the opportunity to advance to leadership roles within our company, including team lead and management positions. * **Develop new skills and knowledge**: We offer ongoing training and development opportunities to help you develop new skills and knowledge. * **Participate in career development programs**: You will have the opportunity to participate in career development programs, including mentorship and coaching. **Work Environment** As a remote employee, you will have the flexibility to work from home and enjoy a range of benefits, including: * **Flexible scheduling**: You will have the flexibility to create your own schedule and work at times that are most productive for you. * **Remote work environment**: You will have access to a remote work environment that is equipped with the latest technology and tools. * **Collaboration with colleagues**: You will have the opportunity to collaborate with colleagues and participate in team meetings and activities. **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job