**Experienced Customer Support Supervisor – Remote Work Opportunity with Ambry Genetics Corporation**

Are you a motivated and results-driven leader with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are ever the same? If so, we encourage you to apply for the Experienced Customer Support Supervisor role at Ambry Genetics Corporation. As a key member of our customer support team, you will have the opportunity to make a meaningful impact on our customers' lives while working in a dynamic and supportive environment. **About Ambry Genetics Corporation** Ambry Genetics Corporation is a leading molecular genetics laboratory based in Aliso Viejo, California. Our mission is to improve health by understanding the relationships between genetics and human disease. We are committed to open scientific exchange, responsible innovation, and delivering cutting-edge genetic testing solutions that make a real difference in people's lives. As a company, we value diversity, equity, and inclusion. We believe that everyone deserves a chance to succeed, regardless of their background, experience, or perspective. Our outstanding benefits program includes medical, dental, vision, 401k, FSA, and generous paid time off (PTO) program. We are an Equal Opportunity Employer (EOE) and maintain a drug-free work environment. **Job Summary** We are seeking an experienced Customer Support Supervisor to join our remote team. As a Customer Support Supervisor, you will be responsible for leading a team of customer support representatives, ensuring high-quality client assistance, and maintaining productivity within the department. You will be the face of our company, representing our values and mission to our customers, and will be responsible for ensuring that our team members are equipped to succeed in their roles. **Key Responsibilities** As a Customer Support Supervisor, you will be responsible for: - **Leading a team of customer support representatives**: You will be responsible for delegating tasks, providing guidance and support, and ensuring that your team members are equipped to deliver exceptional customer experiences. - **Ensuring high-quality client assistance**: You will be responsible for ensuring that our customers receive timely and effective support, and that their issues are resolved efficiently and professionally. - **Maintaining productivity within the department**: You will be responsible for monitoring and improving our team's productivity, efficiency, and effectiveness in delivering customer support. - **Representing the company**: You will be the face of our company, representing our values and mission to our customers, and will be responsible for ensuring that our team members are equipped to represent our company in a professional and positive manner. - **Staying up-to-date with new policies and products**: You will be responsible for staying up-to-date with new policies and products, and for ensuring that your team members are aware of any changes or updates. - **Collaborating with other departments**: You will be responsible for collaborating with other departments to ensure alignment and identify opportunities for improvement. - **Coaching and developing team members**: You will be responsible for coaching and developing your team members, providing feedback and guidance to help them improve their performance and achieve their goals. - **Managing employee scheduling and time-off requests**: You will be responsible for managing employee scheduling and time-off requests, ensuring that our team members have the support they need to deliver exceptional customer experiences. **Requirements** To be successful in this role, you will need: - **A high school degree or higher**: A bachelor's degree is preferred but not required. - **Previous experience in customer support or a related field**: You will need to have previous experience in customer support or a related field, preferably in a healthcare or clinical laboratory setting. - **Excellent communication and interpersonal skills**: You will need to have excellent communication and interpersonal skills, with the ability to effectively communicate with customers, team members, and other stakeholders. - **Ability to work in a fast-paced environment**: You will need to be able to work in a fast-paced environment, with multiple priorities and deadlines. - **Ability to stay up-to-date with new policies and products**: You will need to be able to stay up-to-date with new policies and products, and to ensure that your team members are aware of any changes or updates. - **Ability to collaborate with other departments**: You will need to be able to collaborate with other departments to ensure alignment and identify opportunities for improvement. - **Ability to coach and develop team members**: You will need to be able to coach and develop your team members, providing feedback and guidance to help them improve their performance and achieve their goals. **Preferred Qualifications** - **Bachelor's degree in a related field**: A bachelor's degree in a related field, such as business, communications, or healthcare, is preferred. - **Previous experience in a leadership or supervisory role**: Previous experience in a leadership or supervisory role is preferred. - **Certifications or training in customer support or a related field**: Certifications or training in customer support or a related field, such as customer service or sales, is preferred. **What We Offer** As a Customer Support Supervisor at Ambry Genetics Corporation, you will have the opportunity to: - **Work in a dynamic and supportive environment**: You will be part of a team that is passionate about delivering exceptional customer experiences and making a meaningful impact on our customers' lives. - **Develop your leadership and supervisory skills**: You will have the opportunity to develop your leadership and supervisory skills, with guidance and support from our experienced management team. - **Stay up-to-date with new policies and products**: You will be responsible for staying up-to-date with new policies and products, and for ensuring that your team members are aware of any changes or updates. - **Collaborate with other departments**: You will be responsible for collaborating with other departments to ensure alignment and identify opportunities for improvement. - **Enjoy a competitive salary and benefits package**: You will receive a competitive salary and benefits package, including medical, dental, vision, 401k, FSA, and generous paid time off (PTO) program. **How to Apply** If you are a motivated and results-driven leader with a passion for delivering exceptional customer experiences, we encourage you to apply for the Experienced Customer Support Supervisor role at Ambry Genetics Corporation. Please submit your resume and a cover letter outlining your experience, skills, and qualifications for the role. We look forward to hearing from you! **Equal Opportunity Employer** Ambry Genetics Corporation is an Equal Opportunity Employer (EOE) and maintains a drug-free work environment. We are committed to diversity, equity, and inclusion, and welcome applications from qualified candidates of all backgrounds and experiences. Apply for this job