**Experienced Customer Service Representative – Remote Data Entry Position with Walgreens**

**Job Summary:** Are you a highly motivated and detail-oriented individual with excellent communication skills? Do you have a passion for delivering exceptional customer service and working in a dynamic environment? We are seeking an experienced Customer Service Representative to join our team at Walgreens, a leading healthcare and retail company. As a Customer Service Representative, you will be responsible for providing top-notch service to our customers, handling data entry tasks, and working closely with our pharmacy team to ensure seamless operations. **About Walgreens and WBA:** Walgreens (www.walgreens.com) is a part of the U.S. Retail Pharmacy and U.S. Healthcare segments of Walgreens Boots Alliance, Inc. (Nasdaq WBA), a global healthcare, pharmacy, and retail leader with a rich legacy of prioritizing communities. WBA's mission is to make healthier lives through better healthcare. With over 9,000 brick-and-mortar stores across America, Puerto Rico, and the U.S. Virgin Islands, Walgreens is proud to be a local healthcare hub serving nearly 10 million customers every day. Our pharmacists play a vital role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services, including those that promote equitable access to care for the country's medically underserved populations. **Job Responsibilities:** As a Customer Service Representative, you will be responsible for: * Handling high-volume customer inquiries and resolving issues in a timely and professional manner * Utilizing Walgreens' solution information entry techniques and rules to process new patient enrollment by entering information into the proper system * Handling patient medication requests within HIPAA guidelines and entering refill orders for processing * Investigating to obtain missing prescription data and deciphering clinical abbreviations (SIG codes) * Settling all data entry related to special cases * Handling correspondence to patients (inbound calls, chats, messages) and resolving outbound calls to prescribers and patients as needed * Settling on phone calls to guarantors and others to obtain data, gain approval, or resolve special cases * Providing support to pharmacists, both in-office and remotely * Identifying and reporting issues to senior-level staff as necessary **Essential Qualifications:** * High school diploma or equivalent * Basic level computer skills (e.g., starting and closing a computer, using a mouse to point and click, starting and closing programs, switching between programs, saving files, printing reports, and accessing data online) * Essential web search skills to include opening a browser, typing URLs in the address bar, using a search engine, bookmarking a website, navigating back/forward/stop buttons, and completing online forms * Intermediate level keyboarding skills (at least 25 WPM, typing by memory, organizing files) **Preferred Qualifications:** * At least one year of pharmacy professional experience in a retail or call center environment * At least one and a half years of experience as a pharmacy professional with a license/enrollment by the state as granted by the state Board of Pharmacy or widely recognized certification organization * Experience providing customer service to internal and external customers, including meeting quality standards for services, and assessment of customer satisfaction * Middle to advanced level keyboarding skills (at least 35 WPM, typing by memory, designing documents) * Familiarity with Spanish and English **Skills and Competencies:** * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment and prioritize tasks effectively * Strong problem-solving and analytical skills * Ability to maintain confidentiality and handle sensitive information * Proficiency in Microsoft Office and Google Suite * Familiarity with pharmacy software and systems **Career Growth Opportunities and Learning Benefits:** As a Customer Service Representative at Walgreens, you will have opportunities to: * Develop your skills and knowledge in customer service, data entry, and pharmacy operations * Work closely with our pharmacy team to ensure seamless operations and provide exceptional customer service * Participate in ongoing training and development programs to enhance your skills and career growth * Collaborate with cross-functional teams to drive business results and improve customer satisfaction **Work Environment and Company Culture:** Walgreens is committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees. We offer a dynamic and supportive work culture that encourages collaboration, innovation, and growth. Our team members are passionate about delivering exceptional customer service and making a positive impact in our communities. **Compensation, Perks, and Benefits:** As a Customer Service Representative at Walgreens, you will be eligible for: * Competitive hourly rate of $27-$35 per hour * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off and holidays * Opportunities for career growth and advancement * Recognition and rewards for outstanding performance **How to Apply:** If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking the link below. Apply Job! **Equal Opportunity Employer:** Walgreens is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, regardless of their background, culture, or identity. Apply for this job