**Experienced Customer Support Response Specialist - Remote Driver Assistance Program**

**Join Our Team of Customer Care PROs and Enjoy a Flexible, Rewarding Career** Are you a people person with a passion for delivering exceptional customer service? Do you thrive in a fast-paced, dynamic environment where no two calls are ever the same? If so, we want to hear from you! As a Customer Support Response Specialist with our team, you'll have the opportunity to work from home, enjoy a flexible schedule, and make a real difference in the lives of our customers. **Why Join Our WooHoo! Crew?** At Working Solutions, we're committed to providing our contractors with the flexibility, support, and opportunities they need to succeed. Here are just a few reasons why you'll love working with us: * **Work from home**: Say goodbye to commuting hassles and hello to the convenience of working from the comfort of your own home. * **Flexible schedule**: Schedule your own hours and enjoy the freedom of creating a schedule that works best for you. * **Gain experience in different industries**: Expand your skillset and broaden your horizons while providing exceptional customer service. * **Supportive environment**: We're here to help so you can focus your efforts on bringing top-notch service to the customers we serve. **About Our Application Process** This is one of the many contract opportunities that are currently available at Working Solutions. Once you've joined our network of remote customer services representatives, you'll be able to view all open contracts. When you're ready to apply, click "Apply Now" and complete your profile. You'll then be prompted to complete an online assessment, which takes about 30 minutes to complete. If you're among the qualified candidates, you'll receive an invitation within 24 hours to log in to our online portal to complete a technology scan and view and apply directly to the contracts that match your interest. **Overview** As a Customer Support Response Specialist, you'll be responsible for listening carefully and evaluating each caller's situation to provide appropriate solutions and see each call to resolution. Calls can involve issues as simple as mapping and navigation to calls of an emergency nature. You must exhibit a high degree of caring and empathy on each call and be able to handle stressful situations in a calming manner. **Schedule** * **Flexible schedule opportunities**: You schedule your hours! * **Client hours of operation are open 24x7**: Day, night, and weekend hours available **Compensation** * **Contract rate for handling customer interactions**: $0.28 per customer interaction minute * **Contractors are guaranteed a minimum of 45 minutes per available hour**: Contractors on this program can expect to earn an equivalent of $12.60 - $16.80 per hour. * **Bilingual contractors will earn a rate of $0.31 per customer interaction minute with a 48 minute minimum guarantee**: Bilingual contractors can expect to earn an equivalent of $14.88 - $18.60 per hour. **Required Skills** * **Caring, sympathetic, and helpful demeanor**: Strong customer service skills, including active listening * **Multi-tasking to find answers while on with customer**: Ability to react and respond decisively in emergency situations * **Ability to reassure, control, and diffuse emotional and/or difficult calls**: Prior experience with driver assistance programs is a bonus, but not required * **Contractors on the bilingual queues will need to be fluently bilingual in English and Spanish or English and French** **Tech Requirements** * **Quiet, uninterrupted environment during all working hours**: Broadband internet connection, recommended at least 10 MBPS * **Wired internet connection to be used during tech setups, while attending education classes, and while working**: Windows 10 or Windows 11 operating system must be used * **Valid antivirus software installed, running, and up to date**: Wired USB headset with microphone (Gaming headsets not accepted) * **Contractors must have a smart phone, Android tablet, or iPad and be willing to install an authentication app related to program work**: Full PC requirements are listed at https://jobs.workingsolutions.com/faq/ **Important Information** At Working Solutions, we work with brands in various industries to humanize their customer experience. When you join our WooHoo! Crew, you'll have access to apply to several contracts exclusive to Working Solutions independent contractors. With Working Solutions, you work when it's convenient for you. Our contract hours range from 15 to 40 hours per week, and you can select the hours that are convenient for you! Contract pay rates vary depending on the client, but we make sure we offer the best rate possible to our contractors. **Want to Learn More?** Visit us at jobs.workingsolutions.com or check out what some of our Customer Care PROs have to say about their experiences as independent contractors with Working Solutions. Contractual Relationship: The relationship between you and Working Solutions is a contractual relationship. You will remain an independent contractor for the duration of this program assignment. Working Solutions will not be responsible for withholding taxes on your earnings while contracted with Working Solutions. **Apply Now!** Apply Job! Apply for this job