**Experienced Customer Service Representative – Transportation Industry Expert with a Passion for Delivering Exceptional Service**

About Us

At BNSF Cokeville Depot, we are a leading transportation company that is committed to providing reliable and efficient freight services to our customers. Our team is dedicated to delivering exceptional service and exceeding customer expectations, and we are seeking a talented and customer-focused Customer Service Representative to join our team.

Job Summary

As a Customer Service Representative at BNSF Cokeville Depot, you will be responsible for providing support to our customers throughout the shipment process, addressing inquiries, and ensuring timely and accurate delivery of freight. You will serve as the primary point of contact for customers, assisting them with booking shipments, tracking orders, and resolving any issues or concerns they may have.

Responsibilities

Our ideal candidate will possess excellent communication and interpersonal skills, with the ability to interact effectively with customers, colleagues, and management. As a Customer Service Representative, you will be responsible for:

Customer Support

* Serve as the main point of contact for customers, providing information on services, rates, and shipment status. * Assist customers with booking shipments, providing quotes, and coordinating logistics to meet their transportation needs. * Respond to customer inquiries promptly and professionally via phone, email, and other communication channels. * Provide personalized service and proactive communication to enhance customer satisfaction and loyalty.

Order Management

* Process customer orders and shipment requests accurately and efficiently, ensuring all necessary documentation is completed and submitted in a timely manner. * Coordinate with internal departments and external partners to schedule pickups, arrange deliveries, and track shipments to ensure on-time delivery and customer satisfaction. * Issue and manage customer invoices, credits, and refunds as necessary.

Issue Resolution

* Investigate and resolve customer complaints, concerns, and service issues in a timely and effective manner. * Collaborate with internal teams, including operations and logistics, to address customer issues and ensure timely resolution. * Develop and implement solutions to prevent future issues and improve customer satisfaction.

Relationship Building

* Build and maintain strong relationships with customers, identifying opportunities to upsell or cross-sell additional services to maximize revenue and profitability while meeting customer needs. * Develop and implement strategies to enhance customer satisfaction and loyalty, including proactive communication and personalized service.

Documentation and Reporting

* Maintain accurate records of customer interactions, transactions, and service requests in the company's CRM system. * Generate reports and analyze customer data to identify trends, track performance metrics, and make recommendations for process improvements.

Qualifications

We are seeking a highly motivated and customer-focused individual with: * High school diploma or equivalent required. * Previous experience in customer service, sales, or transportation industry preferred. * Excellent communication and interpersonal skills, with the ability to interact effectively with customers, colleagues, and management. * Strong problem-solving abilities, with the capacity to identify issues, develop solutions, and resolve conflicts in a professional manner. * Proficiency in Microsoft Office Suite and CRM software, with the ability to learn and adapt to new systems and technologies. * Detail-oriented and organized, with the ability to multitask and prioritize tasks in a fast-paced environment. * Customer-focused mindset, with a commitment to delivering exceptional service and exceeding customer expectations.

What We Offer

As a valued member of our team, you will enjoy: * Competitive compensation, with a starting hourly rate of $22.00 - $24.00 per hour. * Comprehensive benefits, including 401(k), flexible schedule, paid time off, and work from home options. * Opportunities for career growth and advancement in a dynamic and fast-paced industry. * A collaborative and supportive work environment that values diversity, equity, and inclusion.

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience.

About BNSF Cokeville Depot

BNSF Cokeville Depot is an equal opportunity employer and welcomes candidates from all backgrounds to apply. We are committed to providing a safe and inclusive work environment that values diversity, equity, and inclusion. Apply Job! Apply for this job