**Experienced Customer Service Representative - Remote Healthcare Support Specialist**

**Join Our Team and Make a Difference in the Lives of Millions** Are you a customer service professional looking for a new challenge? Do you value providing exceptional support to your community? Are you motivated, energetic, and excited to become part of a dynamic team that makes a real difference in the lives of millions? If so, we might be the perfect fit for you! **About Us** Arsenault is a rapidly growing national quality improvement and care management organization dedicated to ensuring that over 20 million people receive the right care, at the right time, in the right setting. We are a mission-driven organization that cares deeply about our employees and provides the training and support to help you do the best work of your career. Our people-focused approach has earned us a reputation as a leader in the healthcare industry, and we're looking for talented individuals like you to join our team. **Perks of This Role** * **Fully Remote Position**: Work from the comfort of your own home with rotational shifts available for EST, CT, or PST. * **Full Benefits**: Enjoy comprehensive medical, dental, vision, and other benefits effective the first month following your hire date. * **Paid Time Off**: Balance your work and personal life with generous paid time off. * **401k with Match**: Grow your retirement savings with a 401k plan that includes a company match with no vesting period. * **Career Advancement Opportunities**: Join a national company with roles all over the US and advance your career in a dynamic and growing organization. **Who We Need** We're looking for an experienced Customer Service Representative to provide exceptional support to our Review Team. As a key member of our team, you will: * **Interact with Beneficiaries and Providers**: Respond to customer inquiries via the helpline, providing timely and accurate information. * **Create, Format, and Proofread Letters**: Ensure that all correspondence is well-written, grammatically correct, and free of errors. * **Maintain Timeliness**: Meet deadlines and prioritize assignments to ensure that all tasks are completed efficiently. * **Make Decisions**: Use your judgment to resolve complex appeals and make decisions that impact our customers. * **Foster Effective Relationships**: Build and maintain relationships with internal and external customers, ensuring that our team is seen as a trusted partner. **Why Us?** At Arsenault, we're passionate about improving lives through healthcare quality and clinical expertise. We believe that our people are the key to our success, and we're committed to providing the training and support you need to excel in your role. Our benefits package is designed to provide you and your family with additional protection, security, and support, both in and out of the workplace. **What You'll Do** As a Customer Service Representative, you'll be responsible for: * **Typing/Merging, Proofing, and Printing Correspondence**: Ensure that all letters are well-written, grammatically correct, and free of errors. * **Communicating with External Customers**: Respond to customer inquiries via the helpline, providing timely and accurate information. * **Fostering Effective Working Relationships**: Build and maintain relationships with internal and external customers, ensuring that our team is seen as a trusted partner. * **Assisting with Review Team**: Participate in identifying areas for potential improvement, as noted on case reviews and process. * **Answering the Beneficiary Helpline**: Utilize the hunt group and available light functions to determine how to best assist callers. **Qualifications** To be successful in this role, you'll need: * **High School Diploma or Equivalent**: A high school diploma or equivalent is required, with post-high school business courses a plus. * **Medical Terminology Desired**: Knowledge of medical terminology is a plus, but not required. * **Excellent Verbal Communication Skills**: You'll need to be able to communicate effectively with internal and external customers, both verbally and in writing. * **Customer-Focused**: You'll need to be customer-focused, results-oriented, and capable of building and maintaining relationships with internal and external customers. * **General Knowledge of PC-Based Computer Systems**: Familiarity with PC-based computer systems is a plus, with the ability to learn additional software packages as needed. * **Ability to Multi-Task and Prioritize Assignments**: You'll need to be able to multi-task and prioritize assignments to ensure that all tasks are completed efficiently. **Experience** We're looking for candidates with: * **Two to Three Years of Clerical Experience**: Experience in a clerical role, including word processing, various filing systems, and telephone customer service responsibilities. * **Prior Work in a Healthcare Setting or Medical Terminology**: Experience in a healthcare setting or knowledge of medical terminology is a plus. * **Data Entry or Other Clerical Experience**: Prior data entry or other clerical experience is a plus. **Mental and Physical Requirements** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made as required by law in an attempt to enable an individual with a disability to perform the essential functions of this job. **Equal Opportunity Employer** Arsenault is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. **How to Apply** If you're a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application. We can't wait to hear from you! Apply Now! Apply for this job