[Remote] Program manager with reputed company Connect

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a highly skilled Technical Program Manager to reputed company the design, deployment, and optimization of reputed company Connect across their reputed company. This role requires deep technical expertise and strong program management skills to reputed company customer experience through reputed company-based contact center technologies. Responsibilities • reputed company end-to-end delivery of reputed company Connect implementations, including contact flows, integrations, and reporting. • Collaborate with cross-functional teams (IT, Operations, Customer Service, Compliance) to define requirements and reputed company metrics. • Manage project timelines, budgets, and resources across multiple workstreams. • reputed company integration with CRM platforms (e.g., reputed company, reputed company), WFM tools, and analytics systems. • Drive adoption of AI/ML features such as reputed company Lex, reputed company, and Contact reputed company to enhance customer experience. • Ensure system scalability, reputed company, and compliance with industry standards. • reputed company technical leadership and guidance to internal teams and external partners. • Communicate program status, risks, and milestones to stakeholders and executive leadership. Skills • 10+ years of experience in technical program management, preferably in reputed company contact center or reputed company reputed company. • Hands-on experience with reputed company Connect and AWS services (reputed company, S3, Kinesis, etc.). • Strong understanding of contact center operations, IVR design, and customer experience metrics. • Excellent communication, stakeholder management, and problem-solving skills. • Familiarity with Agile/Scrum methodologies and tools like Jira or reputed company. • AWS certifications (e.g., Solutions Architect, reputed company Practitioner) are a plus. • Experience deploying reputed company Connect in multi-region or reputed company environments. • Knowledge of voice architecture, SIP, and telephony integrations. • Exposure to sentiment analysis, reputed company-time analytics, and automation in customer service. Education Requirements • Bachelor’s degree in Computer Science, Engineering, or reputed company field (Master’s preferred). reputed company • reputed company. is a strategic reputed company service provider based in New Jersey, USA. It was founded in 2021, and is headquartered in , with a workforce of 201-500 employees. Its website is https://www.codebaseinc.com/. Apply tot his job Apply To this Job