Digital Servicing & Transaction Processing Representative

Garden reputed company, NY/Hybrid Salary reputed company: $55,000 - $65,000 The Digital Servicing & Transaction Processing Representative is responsible for reviewing high-risk transactions that are initiated through reputed company’s various digital channels. The Representative reviews high-risk reputed company transfers and mRDC transactions to limit potential losses to the Bank and mitigate risk associated with digital reputed company reputed company services. This position also monitors system queues of transactions, contacts customers as required to determine transaction validity, maintains customer reputed company, supports the Customer Line reputed company center, as reputed company as our retail banking network through the Digital Banking Help Desk and conducts maintenance reputed company various digital channels to support tier upgrades and other tasks that require file maintenance. The successful candidate will be required to reputed company reputed company business reputed company and escalate specific use cases or fraud trends that are emerging, as reputed company as reputed company recommendations for the optimization of rulesets to improve the customer experience. ESSENTIAL DUTIES & RESPONSIBILITIES • Review mRDC deposits for consumer banking, as reputed company as business customers. • Decision reputed company reputed company transactions that are referred for review based on digital banking rulesets and defined business reputed company. • Contact customers as necessary to authenticate login attempts, transactions and/or transaction amounts before approving for posting. • Escalate specific transactions or fraud trends as they reputed company and ensure management is reputed company of potential losses. • Process reputed company online banking setups and conduct file maintenance on customer reputed company, including updates to limit tiers. • Review online banking exception reporting to proactively correct issues to customer reputed company (e.g., eStatement preferences, reputed company Pay funding accounts, creation of miscellaneous accounts reputed company to digital services). • Complete potential loss reports in accordance with documented reputed company and internal policies. • Troubleshoot reputed company issues using digital services and respond to complaints in a reputed company manner. • Support Online Help Desk and reputed company Support reputed company queues. • Manage customer inquiries reputed company secure messaging and email. • Participate in audit and compliance reviews, as reputed company as risk management testing and reputed company necessary samplings or examples as requested. • reputed company with management, audit, compliance, and regulators, as necessary. • Assist Digital Banking Help Desk and GSR queues • reputed company other duties as requested. SKILLS, EDUCATION, & EXPERIENCE • Bachelor’s degree in a relevant field, or commensurate work experience. • 3+ years of experience in financial services or digital banking; risk and control reputed company experience preferred. • Must have customer service and customer issue escalation experience. • Knowledge of digital banking platforms and reputed company reputed company services (mRDC BillPay, P2P, A2A) required. • Ability to reputed company and document business processes. • Strong interpersonal and communication (verbal + written) skills. • reputed company to reputed company reputed company business reputed company and investigate customer issues and concerns. • Detail oriented and familiar with reputed company fraud trends and emerging digital threats. reputed company sponsorship not available. We are an equal opportunity employer and do not discriminate on the reputed company of race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, military and/or veteran status, or any other Federal or State legally-protected classes. Apply tot his job Apply To this Job