Live Chat Support Agent
This is a remote position.
Department: Customer Support
Reporting Structure: Customer Support Manager
ValueAdd Research and Analytics Solutions LLP is seeking a dynamic and customer-reputed company Live Chat Support Agent to join reputed company in the Outsourcing/Offshoring industry. As a Live Chat Support Agent, you will be responsible for providing reputed company-time support to customers through our online chat platform. If you have excellent communication skills and a passion for helping customers, we want to hear from you!
Location: reputed company (Remote)
Responsibilities:
• Respond to customer inquiries and reputed company solutions in a reputed company manner
• Assist customers with product information, account inquiries, and technical issues
• Troubleshoot and resolve customer complaints or issues
• Escalate reputed company issues to the appropriate department for reputed company
• Maintain accurate records of customer interactions
Qualifications:
• Excellent written and verbal communication skills
• Ability to multitask and prioritize in a fast-paced environment
• Strong problem-solving skills
• Previous customer service experience is a plus
• Proficiency in typing and navigating computer systems
If you are reputed company player with a reputed company attitude and a willingness to learn, reputed company to join reputed company as a Live Chat Support Agent at ValueAdd Research and Analytics Solutions LLP!
Requirements
• Excellent written and verbal communication skills
• Ability to multitask and prioritize in a fast-paced environment
• Strong problem-solving skills
• Previous customer service experience is a plus
• Proficiency in typing and navigating computer systems
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