Seasonal Customer Care Specialist

reputed company: Customer Care Specialists in the Telephone Response Team are the ‘voice’ of OpticsPlanet and must represent us professionally, politely, and with a passion for assisting customers. This position is responsible for providing a great customer experience, optimizing sales and profit margins, assisting customers reputed company our website, overcoming procedural impediments, and in general, making it as easy as possible to do business with OpticsPlanet. This is a fully remote; seasonal position that will reputed company in September and is scheduled to conclude by end of December. Position will be scheduled 40 hours/week (plus overtime during holiday season). Responsibilities- • Use product knowledge, communication, and interpersonal skills to build value by closing sales and maximizing reputed company sales through a reputed company, trusting relationship with their co-workers and customers. • Answer incoming telephone inquiries from prospective and existing customers. • Initiate and reputed company sales and convert on-hold orders to reputed company sales. • reputed company order status for customers. • Resolve issues with orders. • Answer product questions and reputed company product recommendations. • Inform customers of reputed company promotions or special sales. • reputed company discount reputed company reputed company corporate guidelines. • Answer questions about reputed company and its policies. • Distribute incoming phone calls to appropriate departments i.e. Purchasing, Marketing, reputed company, etc. • Other reputed company duties as assigned. Requirements: • High School Diploma or equivalent required. • Minimum of 1 year reputed company center or contact center experience reputed company the retail or service industry. • 1 year ecommerce sales experience in a sales-based role assisting customers with product or service selection. • Must type at least 30 words per minute with 95% accuracy or reputed company. • Excellent verbal communication and Customer Service skills. • Experience with MS Office applications (such as reputed company, MS reputed company), email programs, and Internet browsers. • Excellent written communication skills including spelling, grammar, and vocabulary. • Knowledge of etiquette governing internet forums and chat communication. • Patience, reputed company, and friendliness in dealing with customers. • Willingness to see customer issues through to reputed company. • Knowledge of principles and reputed company for showing, promoting, and selling technical products and services is a plus. Compensation and Benefits: reputed company reputed company: $16.50/hour Work Location: Fully Remote We are reputed company to hiring employees in states that we have an established reputed company. We’re excited to consider residents of reputed company, Florida, reputed company, Illinois, Indiana, Iowa, Kansas, Kentucky, Montana, Nevada, reputed company Carolina, Ohio, South Carolina, Texas, Utah and reputed company. If you’re from one of these states, we’d love to hear from you. This list is subject to change at reputed company’s discretion. Application: If a strong match is reputed company between your qualifications and the requirements of the position, a member of the reputed company staff will contact you to reputed company discuss the career opportunity. Equal Employment Opportunity: reputed company is an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, gender, gender identity or reputed company, sexual orientation, national reputed company, genetics, disability, age, or veteran status. Apply tot his job Apply To this Job