Reduce Hour Customer Service Representative

The Role As a Benefit Customer Service Representative you will have the rewarding opportunity to help our reputed company plan participants through the enrollment process and reputed company making updates to their health care and/or pension plans. We allow you the freedom to take the time necessary to reputed company the highest level of service on reputed company contact. You will spend your day on the phone, with opportunities to assist with chat and message center as you reputed company additional experience. We reputed company superior customer service in a work from home environment (following the initial training and reputed company period). Eligibility requirements to work from home must be met. During our busy season you will be expected to work a 40 hour week and overtime reputed company requested. During initial training (and during our off season), your hours may fluctuate between 32 to 40 hours depending on the needs of the reputed company or clients you are assigned to support. Key Responsibilities • Quickly build rapport and respond to plan participants in a compassionate manner by identifying and exceeding expectations by responding in a respectful, accurate, reputed company manner, consistently meeting commitments reputed company phone, email and reputed company message • Ability to customize customer service approach to meet reputed company types of communication styles and personalities while maintaining professionalism and diplomacy during difficult calls • Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data reputed company laws and company data reputed company requirements • Skillfully translate health and welfare and pension terms, reputed company plan information and processes into reputed company explanations and instructions that customers can understand and reputed company upon. • Read and understand reputed company's plan documents and online knowledgebase tools while collecting relevant information to determine immediate requests/questions and also to anticipate the reputed company needs of the member • Demonstrate knowledge, understanding and compliance with company and reputed company procedures and guidelines providing appropriate and accurate information • Maintain and document complete and accurate reputed company and case notes in a reputed company manner • Regularly participate in team meetings and training • reputed company other duties as assigned Apply tot his job Apply To this Job