Patient Access Representative 1 - Immediate Hiring for University of Miami Health System

Join the University of Miami Health System as a Patient Access Representative 1

The University of Miami Health System, South Florida's only university-based health system, is seeking a highly skilled and compassionate Patient Access Representative 1 to join our team at our Coral Gables, FL location. As a key member of our Patient Access department, you will play a vital role in providing exceptional patient care and service, ensuring a positive experience for our patients and their families.

About Us

The University of Miami Health System is a leading-edge academic medical center that provides world-class patient care, powered by groundbreaking research and medical education at the Miller School of Medicine. Our physicians represent over 100 specialties and sub-specialties, with more than one million patient encounters each year. We are proud to serve South Florida, Latin America, and the Caribbean, and are committed to delivering outstanding teaching, research, and patient care.

Role Overview

As a Patient Access Representative 1, you will serve as a Patient Advocate and Service Ambassador, providing a favorable first impression and proactive attention to internal and external customers. Your primary responsibilities will include:

• Performing on-site patient access registration related functions promptly, without compromising patient safety, quality, service levels, and reimbursement.
• Identifying and collecting patients' self-pay responsibility, including co-pays, deductibles, co-insurances, self-pay discount rates, global packages, and previous outstanding balances.
• Complying with all established UHealth policies and procedures related to Patient Access and State/Federal regulations.
• Providing excellent customer service, addressing concerns, and optimizing patient experience.
• Working effectively with physicians, co-workers, other departments, and patients of all ages and backgrounds.
• Performing other duties as assigned based on departmental needs.

Key Qualifications and Skills

To be successful in this role, you will need:

• Excellent verbal and written communications skills in English.
• Critical thinking, analytical, troubleshooting, problem resolution, and customer service skills.
• Mathematical and cash management skills.
• Knowledge of medical terminology (preferred).
• Ability to work as an integral team member under minimal supervision, in a fast-paced, complex, and highly stressful environment.
• Computer literacy and ability to use multiple systems, including UChart, Cadence/Prelude/Enterprise Billing, Passport HealthWorks Compliance Checker, Availity, RIS-PACS, CaneCare, UMCare, Intellidose, MCSL, Experian, and online verification systems used by contracted payors.

Essential and Preferred Requirements

The ideal candidate will have:

• A High School Diploma (required) or Bachelor's degree (preferred).
• One (1) year of customer service experience (required), preferably in a healthcare-related setting.
• Bilingual skills (English/Spanish, English/Creole, English/French, English/Arabic) are a plus.
• Any appropriate combination of relevant education, experience, and/or certifications may be considered.

What We Offer

The University of Miami offers competitive salaries and a comprehensive benefits package, including:

• Medical and dental insurance.
• Tuition remission.
• A $1,000 Sign On Bonus for eligible candidates.
• Opportunities for career growth and professional development.
• A dynamic and supportive work environment.

Work Environment and Culture

Our work environment is fast-paced and dynamic, with a strong focus on teamwork and collaboration. We value diversity and inclusion, and are committed to providing a welcoming and inclusive environment for all employees. As an Equal Opportunity Employer, we encourage applications from females, minorities, protected veterans, and individuals with disabilities.

Patient Safety and Well-being

Patient safety is our top priority. As a result, we require all employees who provide ongoing services to patients, work in a location where patient care is provided, or work in patient care or clinical care areas to have an annual influenza vaccination during the flu season (September through April).

Don't Hesitate, Apply!

We value a great attitude and a willingness to learn above all. If you're passionate about delivering exceptional patient care and service, and are looking for a challenging and rewarding role, we encourage you to apply today! Don't worry if you don't meet every single requirement - we're looking for talented individuals who are eager to grow and develop with our team.

Apply now and join our team!