Experienced UX Researcher for Airline Industry - Remote Opportunity with Cybotic Systems LLC

Unlock Your Potential as a UX Researcher in the Airline Industry

At Cybotic Systems LLC, a leading innovator in digital experience solutions, we're on the lookout for a highly skilled and motivated UX Researcher to join our dynamic team. As a UX Researcher with a passion for understanding user behavior and a background in the airline industry, you'll have the opportunity to make a significant impact on the digital products and services that shape the travel experience.

About Us

Cybotic Systems LLC is a trusted partner for companies seeking to revolutionize their digital presence. With a focus on delivering exceptional user experiences, we're committed to harnessing the power of UX research to drive innovation and growth. Our team is comprised of talented professionals who share a common goal: to craft intuitive, user-centric solutions that exceed expectations.

Job Overview

As a UX Researcher, you'll be an integral part of our Digital Experience team, working closely with product managers, designers, and engineers to identify research needs, conduct studies, and provide actionable recommendations that enhance the user experience across United Airlines' digital products. If you're a seasoned UX researcher with a proven track record of driving design and product decisions through user insights, we want to hear from you.

Key Responsibilities

• Research Planning: Collaborate with stakeholders to define research objectives and determine the most effective research methodologies, including interviews, surveys, usability testing, and ethnographic studies.
• Conduct Research: Execute qualitative and quantitative research studies to gather user insights, including usability testing, contextual inquiries, and user interviews.
• Data Analysis: Analyze research data and translate findings into actionable insights that drive design and product decisions.
• Stakeholder Collaboration: Work closely with cross-functional teams to ensure research findings are incorporated into product strategies and design solutions.
• Present Findings: Create compelling presentations and reports to effectively communicate research insights to stakeholders at all levels.
• Advocate for the User: Act as the voice of the customer, ensuring user needs are at the forefront of the design and development process.
• Continuous Improvement: Stay up-to-date with industry trends and best practices in UX research, and apply these insights to improve research processes and methodologies.

Qualifications

To succeed in this role, you'll need:

• Education: A Bachelor's degree in Human-Computer Interaction (HCI), Psychology, Sociology, Anthropology, or a related field. A Master's degree is preferred.
• Experience: 3-5 years of experience in UX research, preferably within the airline, travel, or e-commerce industry. A proven track record of conducting user research that has influenced product and design decisions is essential.
• Skills:
  • Strong understanding of both qualitative and quantitative research methodologies.
  • Proficiency in research tools such as UserTesting, Optimal Workshop, and others.
  • Excellent analytical and problem-solving skills with a keen eye for detail.
  • Ability to communicate complex concepts clearly and persuasively to a variety of audiences.
  • Collaborative mindset with the ability to work effectively in a team environment.
• Preferred Skills:
  • Experience with designing and conducting remote usability studies.
  • Familiarity with design tools such as Sketch, Figma, or Adobe XD.
  • Experience working in agile development environments.

What We Offer

As a valued member of our team, you'll enjoy:

• A competitive salary and benefits package.
• The opportunity to work on high-profile projects that shape the future of the airline industry.
• A dynamic, remote work environment that fosters collaboration and innovation.
• Professional growth and development opportunities, including training and mentorship programs.
• A culture that prioritizes work-life balance and employee well-being.

Career Growth Opportunities

At Cybotic Systems LLC, we're committed to helping our team members grow and succeed. As a UX Researcher, you'll have the opportunity to:

• Develop your skills and expertise through ongoing training and professional development programs.
• Take on new challenges and responsibilities as you progress in your career.
• Collaborate with cross-functional teams to drive innovation and growth.
• Stay at the forefront of industry trends and best practices in UX research.

Work Environment and Company Culture

Our company culture is built on a foundation of collaboration, innovation, and mutual respect. As a remote team member, you'll be part of a dynamic community that values:

• Open communication and transparency.
• Creativity and out-of-the-box thinking.
• Diversity and inclusion.
• Work-life balance and employee well-being.

Compensation and Benefits

We offer a competitive compensation package that includes a salary, benefits, and perks that support your overall well-being. While we can't disclose specific details, we can assure you that our package is designed to attract and retain top talent in the industry.

Ready to Apply?

If you're a motivated UX Researcher with a passion for understanding user behavior and a background in the airline industry, we want to hear from you. Don't miss this opportunity to join our dynamic team and shape the future of digital experiences. Apply today and let's build the future together!