Experienced Customer Service Representative I – Remote or Hybrid Opportunity with BankUnited, Delivering Exceptional Client Experiences and Driving Business Growth

Welcome to BankUnited: A Culture of Excellence and Opportunity

At BankUnited, we pride ourselves on our entrepreneurial and collaborative culture, encompassing the best minds, the brightest talent, and the boldest decision-makers. As a national bank headquartered in Miami Lakes, Florida, with banking centers in Florida, the New York metropolitan area, Dallas, and Atlanta, we are committed to delivering exceptional customer experiences and driving business growth. Our subsidiaries, Pinnacle Public Finance and Bridge Funding Group, further enhance our capabilities and expertise. We are honored to have been included on the Newsweek and Statista America's Most Trusted Companies Award List and recognized as one of America's Greatest Workplaces for Job Starters.

Our Culture: Empowering Employees to Achieve Their Goals

At BankUnited, we foster a diverse and inclusive environment where all employees have the opportunity to advance, grow, and achieve their goals. Our rally cry, "GO FOR MORE," is a call to action to go above and beyond to provide the best customer experience to every client and to strive for more in your career. We believe in empowering our employees to deliver their best and providing them with the tools and resources needed to succeed. With an average tenure of 8.3 years, according to LinkedIn insights, we are proud of our ability to retain and develop top talent.

Why BankUnited: A Commitment to Employee Development and Well-being

Working for BankUnited offers you exciting challenges and opportunities to advance your professional development, while empowering you to deliver and be your best. We provide a competitive benefits plan, including tuition reimbursement, career coaching, courses, and training through our GO FOR MORE Academy, and mentoring opportunities through our iCARE program. We strive to provide a work-life balance, with retail branches operating 5 days a week, Monday - Friday, excluding evening and/or weekend hours. For many of our positions, we offer a hybrid work environment, as well as a remote work environment for designated positions.

Job Description: Customer Service Representative I – Remote or Hybrid

We are seeking a highly motivated and customer-focused Customer Service Representative I to join our team. As a Customer Service Representative I, you will be responsible for processing customer transactions, researching and resolving customer inquiries, and providing excellent customer service to BankUnited customers. This is a hybrid schedule position for residents in Miami-Dade and Broward County, reporting to our Doral, FL office location. We will also consider fully remote candidates outside of South Florida.

Key Responsibilities:

• Process customer transactions and research and resolve customer inquiries using BankUnited's customer service applications
• Provide excellent customer service to BankUnited customers, handling calls and customer contact within established guidelines
• Maintain call productivity and quality scores well above minimum standards
• Acquire, demonstrate, and utilize knowledge of Retail, Online banking, Mortgage, and Business product expertise
• Furnish prompt, efficient, and accurate service while servicing customer inquiries
• Demonstrate excellent communication and active listening skills
• Ensure that the company's customers receive an exceptional level of service, meeting established guidelines and SLA's
• Handle customer inquiries efficiently and effectively, demonstrating abilities to cross-sell financial services and products

Essential Qualifications:

• HS Diploma or equivalent required
• 0-3 Years of Call Center experience, retail banking products, and/or Residential Loans experience preferred
• Strong communication and customer service skills
• Ability to work in a fast-paced environment and meet productivity and quality standards
• Basic computer skills and knowledge of banking systems and software

Preferred Qualifications:

• Experience in a customer-facing role, preferably in a banking or financial services environment
• Knowledge of banking products and services, including Retail, Online banking, Mortgage, and Business products
• Experience with customer service software and applications
• Bilingual skills (Spanish or other languages)

Career Growth Opportunities and Learning Benefits

At BankUnited, we are committed to providing our employees with the tools and resources needed to succeed and grow in their careers. Our GO FOR MORE Academy offers a range of training and development programs, including career coaching, courses, and mentoring opportunities. We also provide tuition reimbursement and encourage our employees to pursue further education and certifications. With a strong focus on internal mobility, we offer opportunities for advancement and career growth within the company.

Work Environment and Company Culture

Our work environment is fast-paced and collaborative, with a strong focus on teamwork and customer service. We believe in empowering our employees to deliver their best and providing them with the tools and resources needed to succeed. Our company culture is built on a foundation of diversity, inclusion, and respect, and we are committed to creating a workplace where all employees feel valued and supported.

Compensation, Perks, and Benefits

We offer a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. We also provide a range of perks and benefits, including tuition reimbursement, career coaching, and mentoring opportunities. Our employees are also eligible for discounts on banking products and services, as well as access to our employee assistance program.

Conclusion:

If you are a motivated and customer-focused individual looking for a challenging and rewarding career opportunity, we encourage you to apply for our Customer Service Representative I position. With a strong focus on employee development and well-being, a collaborative and inclusive work environment, and a commitment to delivering exceptional customer experiences, BankUnited is the perfect place to grow your career and achieve your goals. Apply now and start your journey with BankUnited today!