Experienced Retail Sales Associate – Customer Experience & Sales Growth at Macy's Dallas Galleria

Join the Macy's Team and Be Part of Something Bigger

At Macy's, Inc., we're driven by a bold mission to create a brighter future with bold representation for all – our Mission Every One. We believe that each person is unique, and we respect and invest in each individual to create growth, pride, and satisfaction. As a Retail Sales Associate at our Dallas Galleria location, you'll be an integral part of bringing the Macy's magic to life, making every customer feel valued and appreciated.

About Macy's and Our Culture

Macy's is a company that values diversity, inclusion, and respect. We're committed to creating an inclusive work environment where everyone can thrive and bring their whole selves to work. Our culture is built on teamwork, creativity, and a passion for delivering exceptional customer experiences. We're excited to have you join our team and contribute to our mission.

Job Summary

As a Retail Sales Associate, also known as a Generalist colleague, you'll be responsible for delivering consistently superior service to every customer you encounter. You'll develop expertise in Macy's merchandise and services, master store products, and use your knowledge to help customers find what they need and suggest additional items. Your goal will be to create exceptional experiences for every customer, drive sales growth, and be part of a fun, inclusive team that rises to every challenge.

Key Responsibilities

• Customer Service: Master store products, services, loyalty programs, and Macy's sales systems to help customers find what they need and suggest additional items.
• Sales Support: Develop customer relationships to grow business and expand our client base. Respond to customer requests for additional merchandise or other assistance, including sharing how to use an electronic device to shop and compare.
• Merchandise Organization: Maintain department recovery standards, including selling floor and fitting rooms.
• Update Pricing and Signage: Deliver optimal merchandise execution presentation, ensure accurate merchandise pricing, and process markdowns in a timely and accurate manner.
• Digital Customer Orders: Assist in locating and pulling merchandise to fulfill digital customer orders.

Requirements and Qualifications

Essential Qualifications:

• Customer Focus: You're focused on upholding Macy's dedication to fulfilling ideals of diversity, inclusion, and respect.
• Flexibility: You have flexible availability, including days, evenings, weekends, and holidays with regular, dependable attendance and punctuality.
• Communication Skills: You enjoy meeting people, learning about them, and sharing information.
• Adaptability: You're resourceful and eager to start a new venture and can adapt to changing priorities.
• Technical Skills: You can handle electronic devices with no problem.

Preferred Qualifications:

• Previous Retail Experience: You have previous experience in retail or a related field.
• Merchandise Knowledge: You have knowledge of merchandise and can make recommendations to customers.
• Leadership Skills: You have experience in a leadership role or have led teams in previous roles.

What We Offer

At Macy's, we're committed to rewarding talent and providing a comprehensive benefits package. Here are some of the perks and benefits you can expect:

• Competitive Salary: We offer a competitive salary for this role.
• Inclusive Work Environment: We strive to create an inclusive work environment where everyone can thrive.
• Medical, Dental, Vision, and Retirement: We offer coverage across medical, dental, vision, and retirement.
• Employee Assistance Program: We provide an Employee Assistance Program (EAP) for mental health and financial literacy resources.
• Fully-Funded Education Benefits: We offer fully-funded education benefits, which may include 100% of tuition, books, and fees.
• Merchandise Discounts: You can enjoy merchandise discounts on Macy's products.
• Colleague Resource Groups: We have Colleague Resource Groups (CRGs) and give-back/volunteer opportunities.

Career Growth Opportunities and Learning Benefits

At Macy's, we're committed to helping you grow your career and develop new skills. Here are some of the opportunities you can expect:

• Training and Development: We offer comprehensive training and development programs to help you succeed in your role.
• Career Advancement: We have opportunities for career advancement and promotions.
• Mentorship: We offer mentorship programs to help you develop new skills and navigate your career.

Work Environment and Company Culture

Our work environment is fast-paced, dynamic, and fun. We strive to create a culture that's inclusive, supportive, and empowering. Here are some of the highlights:

• Teamwork: We believe in teamwork and collaboration.
• Innovation: We encourage innovation and creativity.
• Diversity and Inclusion: We value diversity and inclusion and strive to create an inclusive work environment.

How to Apply

If you're excited about joining the Macy's team and contributing to our mission, we encourage you to apply. Please click the "Apply Now" button to submit your application.

We look forward to hearing from you and discussing this opportunity further.