Experienced Data Entry Clerk for Energy Services Programs - Remote Opportunity with a Purpose-Driven Non-Profit

Join Making Opportunity Count (MOC) and Make a Lasting Impact

At Making Opportunity Count (MOC), a non-profit human services agency based in Fitchburg, MA, we're on a mission to enhance the lives of individuals and families by fostering community growth, providing essential services, and promoting holistic well-being. As a valued member of our dynamic team, you'll be part of a community-driven organization that's dedicated to creating positive change. We're now seeking an experienced Data Entry Clerk to support our Energy Services Programs and contribute to our goal of making a meaningful difference in the community.

About the Role: Data Entry Clerk for Energy Services Programs

As a Data Entry Clerk for our Energy Services Programs, you'll play a vital role in maintaining organized and up-to-date digital files, ensuring the smooth operation of our programs, and supporting our team in delivering exceptional services to our clients. This is a fantastic opportunity to work remotely and be part of a purpose-driven organization that's committed to creating a positive impact.

Key Responsibilities:

• Input and maintain updated client status records in the Statewide Client Service Center, reflecting the current production pipeline.
• Monitor emails, log documents, and communications in the Monday.com platform upon receipt, ensuring seamless communication and data management.
• Follow program guidelines for the use of all required database systems, including Monday.com, CMS, CSG eConservation, HEARTWAP, LIHEAP, In Demand, etc., to ensure compliance and data accuracy.
• Maintain organized digital and paper participant files in accordance with program guidelines, ensuring compliance with agency and funder requirements.
• Collaborate with program staff to support, enhance, and promote communication and consistency in the delivery of services, fostering a culture of teamwork and excellence.
• Assist with various clerical duties, such as filing, mailings, phone coverage, etc., to ensure the smooth operation of our programs.
• Maintain availability for remote work, attending meetings, calls, responding to emails, and conducting regular duties as needed, demonstrating flexibility and adaptability.
• Attend all required staff meetings, supervision, training, and contractual meetings, staying engaged and informed about our programs and services.
• Participate in mandatory agency training and other relevant professional development activities, enhancing your skills and knowledge.
• Ensure strict confidentiality is maintained in all aspects of the role, upholding our commitment to data protection and client confidentiality.
• Perform related work as required, demonstrating a willingness to take on new challenges and contribute to the success of our team.

Essential Qualifications and Skills:

To be successful in this role, you'll need:

• An Associate degree or equivalent professional experience, demonstrating a strong foundation in administrative or human services work.
• Two years of experience in Human Service or a related field, or applicable work experience working with diverse individuals and families with low incomes, showcasing your ability to work with vulnerable populations.
• Additional appropriate education may be substituted for experience, or additional directly related experience may be substituted for education, allowing for flexibility and consideration of diverse backgrounds.
• Bilingual in Spanish is preferred, but not required, highlighting our commitment to serving diverse communities.
• Proficiency in database management systems, including Monday.com, CMS, CSG eConservation, HEARTWAP, LIHEAP, In Demand, etc., or willingness to learn and adapt to new systems.
• Excellent communication and organizational skills, with the ability to maintain accurate records and ensure compliance with program guidelines.
• Strong clerical and administrative skills, with experience in filing, mailings, phone coverage, etc.
• Ability to work independently in a remote setting, with minimal supervision, demonstrating self-motivation and discipline.
• Commitment to maintaining confidentiality and upholding data protection principles.

What We Offer: A Comprehensive Benefits Package and a Culture of Growth

At Making Opportunity Count, we believe in investing in our employees' well-being and personal growth. As a full-time team member, you'll enjoy:

• Comprehensive Health, Dental, FSA, and Vision Insurance, ensuring you and your family receive the best care.
• Generous Paid Time Off (PTO) to relax, recharge, and pursue your interests.
• Hybrid Work Opportunities, offering flexibility and work-life balance.
• Student Loan Forgiveness program, helping to ease your student loan burden.
• Tuition Remission program, supporting your ongoing education and professional development.
• Employer-Sponsored Retirement plan, securing your financial future.
• Pet Insurance, ensuring your furry friends receive the best care.
• Employee Discounts, providing exclusive access to discounts and perks.

Career Growth Opportunities and Learning Benefits

At MOC, we're committed to supporting your career growth and professional development. As a Data Entry Clerk, you'll have opportunities to:

• Develop your skills in database management, data entry, and administrative support.
• Enhance your knowledge of human services programs and energy services initiatives.
• Collaborate with program staff to deliver exceptional services to our clients.
• Participate in training and professional development activities, staying up-to-date with industry trends and best practices.
• Take on new challenges and contribute to the success of our team, demonstrating your capabilities and potential.

Our Work Environment and Company Culture

At Making Opportunity Count, we pride ourselves on a culture that values:

• Teamwork and collaboration, fostering a sense of community and shared purpose.
• Innovation and creativity, encouraging new ideas and approaches.
• Diversity, equity, and inclusion, promoting a welcoming and respectful environment.
• Professional development and growth, supporting your ongoing learning and career advancement.
• Work-life balance, recognizing the importance of flexibility and well-being.

Join Our Team and Make a Meaningful Difference

If you're a motivated and detail-oriented individual with a passion for administrative work and a commitment to making a positive impact, we encourage you to apply for this exciting opportunity. As a Data Entry Clerk for our Energy Services Programs, you'll be part of a dynamic team that's dedicated to creating positive change in the community. Apply now and join our mission to make a lasting difference!