Customer Service/Inside Sales Representative (Healthcare) - Work from Home Opportunity with a Global Leader in Customer Experience

REIMAGINE YOUR CAREER WITH CONCENTRIX

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Concentrix is a global leader in customer experience, helping the world's best-known brands improve their businesses through exceptional customer experiences, ongoing innovation, and cutting-edge technologies. We're looking for talented individuals to join our team as a Customer Service/Inside Sales Representative (Healthcare) and help us deliver exceptional customer service experiences.

About Concentrix

At Concentrix, we're united as "One Concentrix" - a diverse team from 40 countries who contribute and support each other's success and well-being. We've been recognized as one of the "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth" every year. Our culture is built on a foundation of inclusivity, diversity, and a passion for delivering exceptional customer experiences.

Job Overview

As a Customer Service/Inside Sales Representative (Healthcare), you'll work from home and be responsible for providing customer service support, enrolling customers in mail-order pharmacy programs, and educating customers on cost-saving benefits. You'll be the primary point of contact for our clients' customers, ensuring they have an authentic and positive experience with our brand.

Key Responsibilities

• Enroll existing client customers in mail-order pharmacy programs
• Educate client customers on cost-saving benefits and promote our services
• Provide exceptional customer service support via inbound and outbound calls
• Ensure our clients' customers enjoy authentic experiences and resolve any issues promptly
• Utilize sales rebuttals to address customer concerns and drive sales growth

Your Qualifications

To succeed in this role, you'll need to have a strong customer service orientation, attention to detail, and excellent communication skills. You'll also need to be able to use sales rebuttals effectively and have a passion for helping others. Our ideal candidate will have:

• At least 6 months of customer service or sales experience
• A High School diploma or equivalent
• The ability to type 20 WPM
• Strong customer service skills and a customer-centric approach
• Excellent communication and interpersonal skills
• The ability to work in a fast-paced environment and meet sales and customer service targets

Preferred Qualifications

While not required, having experience in the healthcare industry or a related field can be beneficial. Additionally, having a background in sales or customer service in a similar environment can be an asset.

What We Offer

At Concentrix, we're committed to investing in our people and providing a comprehensive benefits package. As a Customer Service/Inside Sales Representative (Healthcare), you'll enjoy:

• A Monday to Friday schedule, allowing for a great work-life balance
• Paid training and performance-based incentives to drive your growth and success
• Lucrative employee referral bonus opportunities to help you build your network
• Company networking and leadership opportunities through organized groups, including Professional Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), and Health and Wellness
• A comprehensive benefits package, including 401K with company match, paid PTO and holidays, medical, dental, and vision insurance, and an Employee Assistance Program (EAP)
• Health and wellness programs with trained partners to support your overall well-being
• Mentorship programs to support your career growth and development
• A modern, state-of-the-art office setting with advanced technologies and a great team
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support

Career Growth and Personal Development

At Concentrix, we're committed to helping you grow and develop in your career. With about 80% of our managers and leaders promoted from within, we offer a range of FREE Learning and Leadership Development programs to support your career aspirations. You'll have access to ongoing training and development opportunities, as well as mentorship programs to help you achieve your goals.

Work Environment

As a Customer Service/Inside Sales Representative (Healthcare), you'll work from home, but you'll be part of a global team that's passionate about delivering exceptional customer experiences. You'll have access to advanced technologies and a modern, state-of-the-art office setting when you need to visit our office.

Why Join Concentrix?

If you're looking for a career change with a global organization that's committed to delivering exceptional customer experiences, we want to hear from you. At Concentrix, we're passionate about creating a culture that's inclusive, diverse, and supportive. We offer a comprehensive benefits package, ongoing training and development opportunities, and a range of programs and events to support your overall well-being.

Join us and become part of our "One Concentrix" team. Apply today and discover why over 300,000 people around the globe call Concentrix their "employer of choice."

Equal Opportunities

Concentrix is an Equal Opportunity/Affirmative Action Employer, including Disabled/Vets. We're committed to creating a diverse and inclusive workplace, and we welcome applications from all qualified candidates.

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To request a reasonable accommodation, please click here. If you wish to review the Affirmative Action Plan, please click here.

We look forward to hearing from you and discussing this opportunity further!