Customer Service Representative - Delivering Exceptional Service to GEICO Policyholders in North Liberty, IA

Join the GEICO Team: Where Your Career Can Thrive

For over 75 years, GEICO has been a trailblazer in the insurance industry, renowned for its competitive rates, outstanding customer service, and innovative marketing strategies. As a subsidiary of Berkshire Hathaway, we offer a stable and rewarding work environment that fosters growth and development. Our company culture is built on the principles of diversity, inclusion, and mutual respect, making us an ideal workplace for individuals who value these ideals.

About the Role: Customer Service Representative

We're seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at our North Liberty, IA office. As the first point of contact for our policyholders, you'll play a critical role in delivering personalized service that showcases the value of being insured by GEICO. Your responsibilities will include addressing billing inquiries, making policy adjustments, and providing tailored recommendations to our customers.

Key Responsibilities:

• Respond to customer inquiries via phone, email, or chat, providing timely and effective solutions to their concerns.
• Process policy changes, cancellations, and renewals in a timely and accurate manner.
• Address billing questions and resolve any issues that may arise.
• Offer personalized insurance recommendations to customers based on their needs and preferences.
• Maintain a thorough understanding of GEICO's products and services to provide informed support to customers.
• Work in a fast-paced, high-volume call center environment, prioritizing tasks and managing multiple customer interactions simultaneously.
• Collaborate with colleagues to achieve team goals and objectives.

Essential Qualifications:

• High school diploma or equivalent required.
• Excellent communication and interpersonal skills, both written and verbal.
• Proficient computer skills and ability to multitask in a dynamic environment.
• Ability to work comfortably in a fast-paced, high-volume call center setting.
• Willingness to work a schedule that includes evening shifts and weekend rotations after completing training.

Preferred Qualifications:

• Previous customer service experience, particularly in the insurance industry.
• Strong problem-solving skills and ability to think critically.
• Familiarity with insurance products and services.

Skills and Competencies:

To succeed in this role, you'll need to possess excellent communication and interpersonal skills, with the ability to empathize with customers and provide personalized support. Strong problem-solving skills, attention to detail, and the ability to multitask are also essential. We're looking for individuals who are proactive, flexible, and committed to delivering exceptional customer service.

Career Growth Opportunities and Learning Benefits:

At GEICO, we're committed to helping our associates grow and develop their skills. As a Customer Service Representative, you'll have access to comprehensive training programs, ongoing support, and opportunities for career advancement. Many of our associates see a base salary increase of 10% within their first year, with top performers eligible for increases up to 15%.

Work Environment and Company Culture:

Our North Liberty, IA office is a dynamic and inclusive work environment that values diversity and promotes a culture of mutual respect. We offer a range of benefits and perks designed to support our associates' well-being, including premier medical, dental, and vision insurance, paid vacation and sick leave, and a 401(k) plan with company matching.

Compensation and Benefits:

As a Customer Service Representative, you'll earn a competitive hourly rate of $19.10, equivalent to an annual salary of $38,486.50. Our Total Rewards Program includes a range of benefits, such as:

• Premier Medical, Dental, and Vision Insurance with no waiting period.
• Paid Vacation, Sick, and Parental Leave.
• 401(k) Plan with up to 6% company matching.
• Tuition Assistance, including Direct Billing and Reimbursement payment plan options.
• Paid Training, Licensures, and Certificates.

Why Join GEICO?

At GEICO, we're passionate about delivering exceptional customer service and building a culture that values diversity, inclusion, and mutual respect. As a Customer Service Representative, you'll play a critical role in achieving our mission and have the opportunity to grow and develop your skills in a dynamic and supportive work environment. If you're a motivated and customer-focused individual looking for a rewarding career, we encourage you to apply for this exciting opportunity.

GEICO is an equal opportunity employer committed to cultivating an environment where equal employment opportunities are available to all associates and job applicants. We celebrate diversity and believe it's critical to our success.

If you're ready to join a team that values your contributions and supports your growth, apply now to become a Customer Service Representative at GEICO!