Experienced Customer Service Representative - Remote Opportunity to Become a Licensed Insurance Agent with Teleperformance

Join Teleperformance: Empowering Your Career as a Licensed Insurance Agent

Teleperformance is a global leader in digital business services, driving innovation and sustainability for the world's top brands. With a diverse team of over 410,000 professionals speaking more than 300 languages, we're not just a company - we're a community that invests in your future. If you're seeking a fulfilling career and not just another job, we invite you to explore the opportunities we offer.

Unlock Your Potential as a Licensed Insurance Agent

Are you ready to embark on a rewarding career in insurance? Teleperformance provides a unique pathway to becoming a Licensed Insurance Agent through our comprehensive 5-day paid training program. Not only will you receive paid training, but we'll also cover the costs of your state exam and provide the necessary study materials. Our support doesn't stop there; after passing your exam, we'll guide you through the licensing process in the 50 states and territories we operate in. This is a rare opportunity to launch your career with a reputable company that offers ongoing support and development.

What to Expect from Your Role

As a Pre-Licensed Customer Service Representative, you will be the frontline representative for our clients, handling customer inquiries with professionalism and innovative solutions. Your role is crucial in ensuring customer satisfaction and resolving complex issues in a fast-paced environment. Key responsibilities include:

• Resolving complex consumer issues and providing guidance to first-level representatives on high-level concerns.
• Assisting policyholders with billing inquiries and concerns, ensuring timely and effective resolutions.
• Supporting policyholders through policy changes, offering recommendations and adjustments as necessary.
• Utilizing excellent decision-making skills and innovation to address customer needs while adhering to company guidelines.

Qualifications and Skills: Becoming a Part of Our Team

We're on the lookout for talented individuals who are passionate about delivering exceptional customer service. To be considered, you should have:

• A minimum of 6 months of customer service experience, with call center experience being a plus.
• A high school diploma or GED, demonstrating your foundational knowledge and skills.
• The ability to type at least 25 words per minute, ensuring efficient communication.
• Proven oral and written communication skills, with the ability to articulate complex information clearly.
• Logical problem-solving skills, allowing you to navigate and resolve customer issues effectively.
• Flexibility to work various shifts, adapting to the dynamic needs of our global operation.
• Proficiency in using Windows operating systems and desktop computer systems.

For those working from home, we require:

• A reliable internet connection with a minimum download rate of 12.0 Mbps and an upload rate of 3.0 Mbps.
• A clean and quiet workspace that is conducive to productivity.
• Proof of internet speed to ensure compliance with our technical requirements.

Career Growth and Benefits: Investing in Your Future

At Teleperformance, we're committed to your growth and well-being. As a full-time employee, you'll enjoy:

• Competitive wages that reflect your skills and experience.
• A comprehensive benefits package, including medical, dental, vision, 401k, and more.
• Paid time off, allowing you to recharge and maintain a healthy work-life balance.
• Employee wellness and engagement programs designed to support your overall well-being.

Our culture is built on inclusion, diversity, and a commitment to making a positive impact. We believe in empowering our employees to be their best selves, both professionally and personally. With opportunities for career advancement and a supportive work environment, you'll be able to grow and thrive with us.

Why Choose Teleperformance?

Teleperformance is more than just a workplace; it's a community that values innovation, customer satisfaction, and employee development. Our global presence and local touch allow us to make a meaningful difference in the lives of our clients and the communities we serve. As an Equal Opportunity Employer, we welcome applications from diverse candidates who share our passion for excellence.

If you're ready to embark on a rewarding career with a company that invests in your future, we invite you to apply for the Pre-Licensed Customer Service Representative role. Join our community of professionals who are shaping the future of customer service and insurance. Take the first step towards becoming a Licensed Insurance Agent and discover the opportunities that await you at Teleperformance.

Be Part of Our Journey

At Teleperformance, we're not just looking for employees; we're looking for individuals who are passionate about making a difference. If you're eager to challenge yourself, grow professionally, and be part of a dynamic team, we encourage you to apply. Together, let's create a brighter future for our customers, our communities, and ourselves.

Employment Type: FULL_TIME

Join us today and start your journey towards a fulfilling career as a Licensed Insurance Agent with Teleperformance.