Remote Part Time Flexible Customer Care Representative - Wondrium's Lifelong Learning Journey

Join Wondrium: Pioneering Lifelong Learning through Exceptional Customer Care

Wondrium is a trailblazer in the lifelong-learning market, renowned for producing The Great Courses - a comprehensive series of university-level video and audio courses taught by the world's most esteemed professors. With a catalog of over 700 courses and 8,900 hours of content, Wondrium has been a leader in educational media since 1990, boasting over 25 million courses sold and a loyal customer base that includes prominent figures such as Bill Gates, Charles Schwab, and George Lucas.

About the Role: Remote Part Time Flexible Customer Care Representative

We're seeking a highly skilled and motivated Remote Part Time Flexible Customer Care Representative to join our dynamic team. As a Customer Care Representative, you will be the face of Wondrium, providing top-notch service to our discerning customers via phone, managing relationships, resolving complaints, and driving sales through up-selling and cross-selling. This is an exciting opportunity to work with a growing media company that is passionate about making learning accessible and enjoyable for people around the world.

Key Responsibilities:

• Deliver exceptional inbound phone-based customer service, ensuring customer satisfaction and loyalty.
• Manage customer relationships, identifying opportunities to generate additional sales through up-selling and cross-selling.
• Resolve customer complaints, answer general questions, process orders, and perform various administrative tasks as needed.
• Communicate effectively with customers regarding all aspects of purchasing, owning, and returning our products.
• Simultaneously manage multiple computer applications and technology tools, efficiently navigating Windows (MS Office) programs like Outlook and Excel.
• Develop in-depth knowledge of our products and policies to become a Subject Matter Expert (SME), providing expert service to our valued customers.
• Adapt to frequent changes in policy, product offerings, and Call Center operations, demonstrating flexibility and a willingness to learn.

Essential Qualifications:

To succeed in this role, you will need:

• An Associate's degree or higher.
• At least 2 years of inbound, phone-based customer service and sales experience.
• Proficiency in using technology tools and resources, including MS Office (Outlook and Excel).
• Excellent verbal and written communication skills to interact with customers and accurately record information.
• Proven customer service skills, with a track record of providing top-notch service.
• The ability to work independently as well as part of a larger, highly supportive team.
• The capacity to sit at a computer and work on the phone for extended periods.

Preferred Qualifications:

While not mandatory, the following qualifications are highly desirable:

• Experience working in a fast-paced, dynamic call center environment.
• A background in sales, with a proven track record of meeting or exceeding targets.
• Familiarity with customer relationship management (CRM) software.

Skills and Competencies:

To excel as a Customer Care Representative at Wondrium, you will need to possess:

• Strong communication and interpersonal skills.
• Excellent problem-solving and conflict resolution skills.
• The ability to work in a team environment while also being self-motivated.
• Flexibility and adaptability in a rapidly changing environment.
• A customer-centric approach, with a passion for delivering exceptional service.

What We Offer:

At Wondrium, we offer a comprehensive benefits package, including:

• A competitive hourly rate.
• Opportunities for career growth and professional development.
• A dynamic, supportive work environment that fosters collaboration and innovation.
• A flexible, remote work arrangement that allows you to work from the comfort of your own home.
• A fully paid, 2.5-week training program to equip you with the skills and knowledge you need to succeed.

Remote Work Requirements:

To work effectively in a remote environment, you will need:

• A secure home office environment free from background noise and distractions.
• Reliable high-speed internet ISP connections with minimum upload/download speeds of 10 megabits per second.
• Schedule flexibility to work the required hours, including weekends and Black Friday.

Schedule Details:

The successful candidate will be required to work:

• Hours between 9:00 AM and 10:00 PM, Monday to Friday (float shift).
• One weekend day, between 9:00 AM and 5:00 PM (float shift).
• Black Friday (mandatory workday).
• Hours will vary between 8-40 per week, depending on call volume, with an average of 16-20 hours per week.

Career Growth Opportunities:

At Wondrium, we're committed to helping our employees grow and develop in their careers. As a Customer Care Representative, you will have opportunities to:

• Develop your skills and knowledge through ongoing training and development programs.
• Take on additional responsibilities and contribute to the growth and success of the company.
• Advance to leadership roles or explore other career paths within the organization.

Company Culture:

Wondrium is a company that values its employees and is committed to creating a positive, inclusive work environment. We believe in:

• Fostering a culture of collaboration, innovation, and teamwork.
• Recognizing and rewarding outstanding performance.
• Providing opportunities for growth and development.
• Embracing diversity and promoting equality.

Join Our Team:

If you're a motivated, customer-focused individual with a passion for delivering exceptional service, we want to hear from you. As a Remote Part Time Flexible Customer Care Representative at Wondrium, you will play a critical role in shaping the customer experience and driving business growth. Apply now to join our dynamic team and embark on a rewarding career journey.

Wondrium is an equal opportunities employer, committed to diversity and inclusion.