Experienced Customer Care Professional - Work From Home Data Entry Opportunity with American Express at $25-$35/Hour

Join the American Express Team: Deliver Exceptional Customer Experiences from the Comfort of Your Home

American Express Company, a renowned American multinational financial services corporation, is seeking a highly skilled Customer Care Professional to join its team on a full-time basis. As a leading player in the payment cards industry, American Express is dedicated to providing top-notch customer experiences and is looking for talented individuals to help drive this mission forward. With a competitive salary range of $25-$35 per hour, this work-from-home opportunity offers a unique chance to work with a prestigious company while enjoying the flexibility of remote work.

About American Express

Headquartered in New York City, American Express is one of the most valuable companies in the world and a component of the Dow Jones Industrial Average. With a strong commitment to its customers, communities, and employees, American Express fosters a culture of inclusivity, innovation, and excellence. By joining the American Express team, you'll become part of a global community of professionals who share a passion for delivering exceptional customer experiences and making a positive impact.

Job Summary

As a Customer Care Professional, you will play a critical role in providing outstanding customer service to American Express clients. This work-from-home opportunity allows you to work in a dynamic and fast-paced environment, utilizing your excellent communication and problem-solving skills to resolve customer inquiries and concerns. With a focus on building strong relationships and providing personalized support, you will be an integral part of the American Express team.

Key Responsibilities

• Respond to inbound calls from customers, engaging with entrepreneurs and executives to understand their needs and recommend suitable American Express Small Business Services (SBS) products.
• Develop and maintain in-depth knowledge of products and services to effectively communicate features, benefits, and other relevant information to customers.
• Continuously enhance key selling skills, including building rapport, understanding customer needs, handling objections, and closing sales.
• Provide exceptional customer care by addressing customer inquiries and concerns in a timely and organized manner.
• Accurately document vital record information according to established policies and procedures.
• Ensure compliance with all Administrative and Compliance regulations related to servicing and sales practices.

Requirements

Essential Qualifications

• At least two years of customer care experience, with a proven track record of building customer loyalty through exceptional listening, consultative relationship building, creativity, and strong written and verbal communication skills.
• Demonstrated success in a customer support and sales environment, with a strong ability to work in a fast-paced, dynamic setting.
• Ability to work in an electronic environment with multiple tasks and priorities.
• A high school diploma or equivalent is required; educational benefits are available.
• Active working hours for this position are Monday-Sunday, 7:00 am EST - 1:00 am EST.

Preferred Qualifications

• Experience in purchasing or working in a private business setting is an asset.
• This position will work in a hybrid model from the Phoenix Desert Edge Service Center. Depending on business needs, training may be held 100% on-site or virtually. After the initial 90 days, candidates will work within the hybrid model.

What We Offer

As a valued member of the American Express team, you will enjoy a range of benefits and opportunities, including:

• Competitive salary range of $25-$35 per hour.
• Comprehensive training and development programs to enhance your skills and knowledge.
• Opportunities for career growth and advancement within the company.
• Flexible work-from-home arrangement with a hybrid model option.
• Access to a range of employee benefits, including education benefits and wellness programs.

Why Join American Express?

By joining the American Express team, you'll become part of a global community of professionals who share a passion for delivering exceptional customer experiences and making a positive impact. With a strong commitment to its customers, communities, and employees, American Express offers a unique and rewarding work environment that fosters growth, innovation, and excellence.

How to Apply

If you're a motivated and customer-focused professional looking for a new challenge, we encourage you to apply for this exciting work-from-home opportunity with American Express. Please submit your application and resume to be considered for this role.

Don't miss this chance to join the American Express team and start delivering exceptional customer experiences from the comfort of your home. Apply now and take the first step towards a rewarding and challenging career with a prestigious company.

Career Growth and Learning Benefits

At American Express, we believe in investing in our employees' growth and development. As a Customer Care Professional, you'll have access to comprehensive training programs, mentorship opportunities, and career advancement paths. Our goal is to help you achieve your career goals and develop the skills and knowledge needed to succeed in your role.

Work Environment and Company Culture

American Express is committed to creating a work environment that is inclusive, diverse, and supportive. Our company culture is built on a foundation of respect, integrity, and teamwork. We believe in fostering a culture of innovation, where employees feel empowered to share their ideas and perspectives.

Compensation and Benefits

We offer a competitive compensation package that includes a salary range of $25-$35 per hour, as well as a range of benefits, including education benefits, wellness programs, and flexible work arrangements.

Conclusion

If you're looking for a challenging and rewarding career opportunity with a prestigious company, we encourage you to apply for this work-from-home Customer Care Professional role with American Express. With a competitive salary range, comprehensive training programs, and opportunities for career growth and advancement, this is an exciting chance to join a global community of professionals who share a passion for delivering exceptional customer experiences.