Customer Success Representative - Partner Enablement and Support in Education Technology

Join the Mission to Unlock Human Potential in Education

The Mom Project is excited to partner with Wiley in their search for a Customer Success Representative to join their dynamic team at zyBooks, a Wiley brand. As a leader in education technology, zyBooks offers interactive online learning content that replaces college-level textbooks, homework, and programming lab assignments for hundreds of thousands of students worldwide. If you're passionate about making a difference in education and have a knack for building relationships, coaching, and problem-solving, we want to hear from you!

About zyBooks and Wiley

zyBooks, a part of Wiley, is dedicated to empowering college students globally through innovative learning solutions. With a masterfully engineered platform and high-demand content for the STEM college market, zyBooks has provided courseware to over 1.1 million students in more than 1,200 academic institutions. Wiley, founded over two centuries ago, is a global leader in education, research, and workforce development. Their mission is to enable discovery, power education, and shape workforces by clearing the way for seekers of knowledge.

Job Summary

As a Customer Success Representative, you will play a pivotal role in ensuring the success of nearly 3,000 Partners by providing education, support, and coaching on zyBooks' products and solutions. This 100% remote role, within the Central Standard Time or Eastern Standard Time Zones, offers the excitement of a young, energetic startup environment with opportunities for growth and learning.

Key Responsibilities

• Partner Education and Support: Educate and support Partners via calls and emails, ensuring they are knowledgeable about zyBooks' products and solutions.
• Relationship Building: Build strong relationships with Partners, coaching and advising them on how to use zyBooks' tools to grow their businesses.
• Problem-Solving and Support: Provide in-the-moment problem-solving, support, and education on zyBooks' tools, technology, and services.
• Collaboration: Work alongside a dedicated, successful team to achieve shared goals.
• Adaptability: Thrive in a fast-paced, changing environment with no two days looking the same.

What We Look For

Essential Qualifications

• Emotional Intelligence: Demonstrated emotional intelligence with excellent interpersonal skills.
• Curiosity and Love for Learning: A curious learner with a passion for working with people and a desire to learn and grow.
• Communication Skills: Stellar interpersonal spoken and written communication skills.
• Education and Customer Service Mentality: A passion for education and customer service, with a strong ability to provide exceptional support.
• Listening and Problem-Solving Skills: Outstanding listening skills, with the ability to synthesize information and recommend solutions.
• Team-Oriented: A team-oriented, collaborative nature with a strong ability to build relationships.
• Technological Proficiency: Proficient with technology, and willing to master new tools.
• Adaptability and Multi-Tasking: Ability to multi-task and adapt in a fast-paced, changing environment.

Preferred Qualifications

• Four-Year College Degree: A four-year college degree is preferred.

Career Growth Opportunities and Learning Benefits

At Wiley, we are committed to the growth and development of our employees. We offer:

• Continual Learning: Opportunities for continual learning and internal mobility.
• Meeting-Free Fridays: Meeting-free Friday afternoons to allow more time for heads-down work and professional development.
• Competitive Compensation: A competitive compensation package with a target base pay range of $41,000 to $55,000.
• Comprehensive Benefits: A comprehensive benefits package to support the health and well-being of our employees.

Work Environment and Company Culture

At Wiley, we pride ourselves on a workplace that:

• Promotes Diversity and Inclusion: Welcomes and celebrates diversity, promoting an inclusive environment.
• Values Courage and Innovation: Encourages courageous teammates, needle movers, and learning champions.
• Supports Work-Life Balance: Strives to support the health and well-being of all employees.

Why Join Us?

If you're passionate about education, have a knack for building relationships, and enjoy problem-solving, we want you to join our team. As a Customer Success Representative at zyBooks, you'll have the opportunity to:

• Make a Difference: Make a positive impact on the education and careers of hundreds of thousands of college-level students.
• Grow and Learn: Grow and learn with a dynamic team in a fast-paced, innovative environment.
• Enjoy a Flexible Work Environment: Enjoy the flexibility of a 100% remote role with a competitive compensation package.

How to Apply

If you're excited about this opportunity and believe you have what it takes to succeed, please apply today! We can't wait to hear from you and discuss how you can join our team.