Experienced Part-Time Customer Support Agent - Remote in North America - Join the Team at a Fast-Growing Sports Tech Startup

About Spiideo and Our Mission

Spiideo is a pioneering sports tech company that's revolutionizing the way sports performance is recorded, shared, and analyzed. As the leading provider of automatic cloud-based solutions for video analysis and streaming of sports, we're on a mission to empower teams, leagues, and organizations to unlock their full potential. With a unique blend of performance, simplicity, and accessibility, our innovative solutions are used by hundreds of organizations globally, including top-tier teams like English Premier League clubs, Major League Soccer (MLS), LigaMX, United Soccer League (USL), National Women’s Professional League (NWSL), and hundreds of youth and collegiate programs.

Job Summary

We're seeking a highly motivated and customer-focused Part-Time Customer Support Agent to join our dynamic team in North America! As a critical member of our customer support team, you'll be the first point of contact for our valued customers, providing top-notch support, and advocating for their needs across all our products. If you're passionate about delivering exceptional service, have a flair for technology, and love sports, we'd love to hear from you!

Key Responsibilities

• Respond to Incoming Requests: Triage and respond to customer inquiries according to our Service Level Agreements, ensuring timely and effective resolution of issues.
• Escalate Incidents: Identify and escalate complex incidents to our Operations team, ensuring seamless communication and swift resolution.
• Create Support Resources: Develop high-quality tutorials, articles, and user manuals for our help center, empowering customers to get the most out of our solutions.
• Be the Customer Advocate: Serve as the primary point of contact for customers, providing support, and championing their needs across all products.
• Investigate and Test: Investigate and replicate bugs, test new features, and provide valuable feedback to our product team.
• Collect Feedback: Gather customer feedback and channel it back to our product team, driving continuous improvement and innovation.
• Share Your Passion: Demonstrate your enthusiasm for professional sports and commitment to delivering exceptional service.

Requirements and Qualifications

Essential Qualifications:

• Availability: Available to work evenings and weekends, with a flexible schedule to accommodate varying demands.
• Language Skills: Fluent in English, both spoken and written, with excellent communication and interpersonal skills.

Preferred Qualifications:

• Customer-Centric Mindset: A passion for helping clients and solving problems, with a strong desire to deliver exceptional service.
• Bilingual: Proficiency in multiple languages is a big plus, enabling you to support our diverse customer base.
• Fast-Paced Environment: Comfortable working in a dynamic environment, including weekends and shifts, with the ability to adapt to changing priorities.
• Independence and Proactivity: Self-motivated and able to work independently, staying on top of tasks and responsibilities.
• Technology and Sports Enthusiast: A keen interest in technology and sports, with a desire to combine these passions in a rewarding career.

What We Offer

Career Growth and Development:

• Global Company: Join a fast-growing sports tech startup with a global footprint, offering opportunities for career growth and development.
• Dynamic Team: Collaborate with a fun, skilled, and highly motivated team, comprising experienced professionals from world-leading companies.
• Latest Technologies: Work in a modern, tech-savvy environment, using the latest tools and technologies to drive innovation.
• Opportunities to Shape Your Career: Take ownership of your career development, with opportunities to assume additional responsibilities and shape your own growth.

Compensation and Benefits:

• Competitive Compensation: Earn $15/hour, with a flexible schedule that varies depending on the season.
• Flexible Work Arrangements: Work 12-20 hours/week, with a mix of weekdays, evenings, and weekends, offering a great work-life balance.
• Remote Work: Enjoy the flexibility of working remotely from North America, with the support of a global team.

Work Environment and Culture

At Spiideo, we prioritize self-learning, feedback, and growth. Our team is passionate about sports, technology, and delivering exceptional service. We offer a fun, collaborative environment that encourages innovation, creativity, and professional development. As a remote team member, you'll be part of a dynamic community that values flexibility, work-life balance, and mutual support.

How to Apply

If you're excited about joining a fast-growing sports tech startup, delivering exceptional customer support, and contributing to our mission, we'd love to hear from you! Please submit your application, and let's start a conversation about how you can be an integral part of our team.

Don't miss this opportunity to be part of a dynamic team, driving innovation and growth in the sports tech industry. Apply now and take the first step towards a rewarding career!